Pass Control Supervisor (Halifax International Airport)

Commissionaires Nova Scotia (CNS) is the province’s leading provider of security, safety, training, and identification services. Winner of the Halifax Chamber of Commerce Not-For-Profit of the Year, we are an part of the Canadian Corps of Commissionaires, our parent federation employing over 22,000 commissionaires across Canada. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We are looking for highly engaged, positive, and professional security professional to join our team at Halifax Airport Authority. You'll play a key role in the success of our organization through your contribution to the safety, security, and protection of our valued clients' people and property.   

We are recognized for providing the highest quality of security services in Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER
A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology in the security industry across Nova Scotia.

Join the 2024 Not-For-Profit of the Year and benefit from:

• Competitive pay rates
• Health, drug, and dental benefits
• Life and accident insurance
• Vacation pay, plus up to 8 paid Personal Days per year
• 10 Paid Sick Days per year
  
• Paid Federal Holidays
• Commissionaires Retirement Savings Program (RRSP/TFSA matching)
• Free uniforms and equipment
• High-quality, formal, and paid on-the-job training
• Annual paid loyalty award
• Education assistance funds and family scholarship programs
• Advancement opportunities within a large, national organization
  
• Free, onsite parking at Halifax Stanfield International Airport

THE ROLE

Position: Site Supervisor - Pass Control Office
Competition Number: CNS 2026-05-29
Location: Halifax Stanfield International Airport
Reports to: Contracts Manager 

Working Hours: Monday-Friday 8 working hours between 0700 - 1900
Hourly Wage: $30.20 per hour

Closing Date: June 11, 2026

Major Responsibilities:

• Credential Management: Reviewing application for the Restricted Area Identification Card (RAIC), managing
  pass control and conducting fingerprinting and biometrics for airport personnel.
• Security Compliance: Ensuring all activities meet Transport Canada regulations and HIAA security standards.
• Administrative Oversight: Overseeing Pass Control related administrative tasks, including visitors pass sign-
  out, key control, and lost and found.
• Reports: Will complete quality assurance, audits and reports that demonstrate regulatory compliance.
• Staff Supervision
• Monitoring, managing, correcting Pass Control staff, and providing ongoing training and direction to team
• Incident Response: Coordinating the security response t o incidents and responding to emergencies during their shift.
• Customer Service: Providing support and Service to the public and the broader airport community
  regarding Pass Control and security credentials, working with stakeholders explaining the requirements of
  the processes in place t o help stakeholders successfully complete the required documentation.

Education and Knowledge

Education: Business Administration degree o r certificate. Successfully have completed a formal Supervisors
Course

Certifications

• Emergency First Aid
• CASAP
• Human Factors
• CSOC
• Ability to obtain a RAIC

Skills and Abilities

• Excellent customer service focus, including the ability to work with confidential information
• Superior verbal and written communication skills
• Superior attention t o detail and demonstrated professionalism i n delivering high-quality customer service
• Strong problem-solving and decision-making skills
• Ability t o learn using online instructional platforms
• Strong supervisory skills
• Ability to work i n stressful situations
• Strong analytical and organizational skills
• Strong time management skills
• Strong interpersonal skills and being a team player
• Strong computer skills and adept learning and using new and evolving software programs
• Flexible and able to effectively multitask

Professional/Technical Knowledge:

• Be knowledgeable of, o r be willing t o learn, Canadian Air Transportation Regulations (SOR/88-58), the
  HIAA Airport Security Plan and all other pertinent HIAA orders and directives.
• Be knowledgeable of, or be willing t o learn, provincial and federal legislation that may impact operations,
  including:
  • Canada Labour Code
  • Nova Scotia Labour Act
  • Nova Scotia Occupational Health and Safety Act
  • Freedom o f Information and Protection of Privacy Act
  • Human Rights Act
  • Labour Standards Code
  • Workers' Compensation Act

WHO WE’RE SEEKING

Eligibility Requirements

Candidates must:

• Be aged 19 or older;
• Be legally eligible to work in Canada;
• Not have a criminal record for which a pardon has not been granted;
• Be able to provide fingerprints and complete a criminal record check;
• Be eligible to apply for, and attain, Government of Canada secret security clearance;
• Be able to communicate effectively in English

Qualifications and Skills
The incumbent must possess the following experience, skills, and attributes:

• Exceptional customer service and interpersonal skills
• Demonstrated ability to remain calm and exercise sound judgement and decision making in emergency situations
• Demonstrated ability to multi-task, prioritize and adapt to changing situations
• Superior verbal and written communication skills
• Proven ability to lead a team focused on the common goal of providing superior service to the client
• Computer proficiency using MS Suite software
• Superior attention to detail
• Due to the scheduled hours, reliable transportation is required
• Valid, graduates NS driver’s license required

READY TO JOIN US?

Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.