IT & CIM Support Technician
balfour· Information Technology
About this role
Job Summary:
Technical and operational support for all manufacturing processes related to computer or automation equipment, in particular Servo and Engraving equipment.
Essential Functions:
- Be an expert in the use of spell/cam software systems and in everything related to the spell/cam work cell equipment
- Monitor, test and troubleshoot spell/cam automation cells (computers, peripherals, CNC machines and ergonomics)
- Support and troubleshooting of spell/cam parameters for different styles
- Test and confirm that changes to the work cell software were applied correctly
- Install, maintain, troubleshoot and upgrade the hardware and software of the spell/cam cells, engraving servomechanisms and desktop devices
- Support and maintenance to user requirements, including troubleshooting and operator IT training
- Develop and maintain detailed documentation of the cell configuration as well as its security and IT infrastructure
- Work with a team of people to automate tasks, improve processes, and develop management standards as required
- Work closely with the spell/cam system manager at the corporate level
- Work closely with other technical departments
- Maintain professionalism and a positive attitude as well as appropriate behavior within the facility
Specialized Knowledge/Skills:
- Advanced Visual Programming Languages (Python, Perl, C++), Web, Scripts and Macros
- Desktops and peripherals support troubleshooting.
- Windows Server and Linux OS
- Windows and MS Office suites knowledge
- Detail oriented
Education/Experience:
- Computer Engineering (Technical Support or Programming), Mechatronics (Automation) technician.
- 2+ years as a Computer Support Technician (manufacturing environment preferred)
- Bilingual English/Spanish
Frequently Asked Questions
Is the salary disclosed for the IT & CIM Support Technician position at balfour?
The salary for this IT & CIM Support Technician role at balfour is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT & CIM Support Technician position at balfour located?
This IT & CIM Support Technician role at balfour is based in Merida, Merida, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT & CIM Support Technician role at balfour full-time or part-time?
This is listed as a Full Time position. It is posted as a IT & CIM Support Technician role in the Information Technology department at balfour.
Which team or department does the IT & CIM Support Technician at balfour belong to?
This IT & CIM Support Technician position is part of the Information Technology department at balfour. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT & CIM Support Technician position at balfour?
Click the "Apply Now" button on this page. You will be redirected to balfour's official application portal hosted on bamboohr where you can submit your application directly.
When was the IT & CIM Support Technician job at balfour posted?
This IT & CIM Support Technician position at balfour was posted on Jan 7, 2026. Apply as soon as possible — early applications are often reviewed first.
IT & CIM Support Technician
balfour
You'll be redirected to balfour's official application page on bamboohr.