Client Care Supervisor
animalspecialtycenter· Client Care Coordinator
About this role
Client Care Supervisor – Veterinary Hospital
We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fast‑paced veterinary environment and enjoy mentoring a team, we’d love to hear from you!
Schedule:
- Five 8-hour shifts or four 10-hour shifts
Compensation:
- $26-$30 Depending on Experience
Responsibilities:
- Supervise the Client Care team, including hiring, training, coaching, and performance management
- Communicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions
- Maintain department workflows and quality standards
- Create and manage schedules to ensure full coverage at all times
- Facilitate communication between Client Care and all hospital departments
- Audit patient check‑in records for accuracy and quality control
- Resolve high‑level client or doctor concerns after initial team attempts
- Lead team meetings and follow up on action items
- Motivate and support staff to deliver excellent service
- Participate as part of the hospital leadership team and contribute to process improvements
- Manage the department’s approved budget
Requirements
- High school diploma or equivalent (Associate’s in business, vet tech, or related field preferred)
- 2+ years of supervisory experience
- 3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency
- Strong customer service, communication, and leadership skills
- Comfortable with technology, phone systems, and software (EzyVet experience is a plus)
- Detail‑oriented, organized, and able to multitask
- Working knowledge of veterinary terminology
Physical Requirements
- Reliable attendance
- Ability to lift up to 40 lbs
- Ability to stand, walk, bend, and reach during an 8+ hour shift
- Ability to work nights, weekends, and holidays as needed
- Flexibility with schedule to support front desk coverage
- Visual/auditory ability to communicate effectively
- Ability to maintain a clean hospital environment, including occasional waste cleanup
Benefits
- 3 weeks paid time off
- Paid sick leave (NY State compliant)
- Medical, dental, and vision insurance
- Short‑ & long‑term disability
- Life insurance
- 401(k) with employer match
- Annual uniform allowance
- 75% employee pet discount
- Holiday double pay
If you're ready to lead a compassionate, client‑focused team in a dynamic veterinary environment, we encourage you to apply!
Frequently Asked Questions
Is the salary disclosed for the Client Care Supervisor position at animalspecialtycenter?
The salary for this Client Care Supervisor role at animalspecialtycenter is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Care Supervisor position at animalspecialtycenter located?
This Client Care Supervisor role at animalspecialtycenter is based in Yonkers, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Care Supervisor role at animalspecialtycenter full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Care Supervisor role in the Client Care Coordinator department at animalspecialtycenter.
Which team or department does the Client Care Supervisor at animalspecialtycenter belong to?
This Client Care Supervisor position is part of the Client Care Coordinator department at animalspecialtycenter. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Care Supervisor position at animalspecialtycenter?
Click the "Apply Now" button on this page. You will be redirected to animalspecialtycenter's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Care Supervisor job at animalspecialtycenter posted?
This Client Care Supervisor position at animalspecialtycenter was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Care Supervisor
animalspecialtycenter
You'll be redirected to animalspecialtycenter's official application page on bamboohr.