4Seasons Supervisor

4Seasons Supervisor   

Supervisors play a critical role in supporting TCSs while upholding 4Seasons’ core values of Safety, Compassion, Leadership, and Adaptability. This position provides direct leadership and operational support to TCSs, students, families/guardians, and school staff, while fostering strong team relationships, employee engagement, and a positive work environment. Supervisors serve as the primary point of contact for day-to-day support, responding to operational challenges, parent concerns, and inquiries in a professional and solutions-focused manner.

Hours

This is a permanent position, Monday to Friday, with work available throughout the summer months.

During the school year, hours are structured in a split shift to support am/pm route coverage and team availability.

Typical Schedule: (8-hour split shift)

• 6:00 am to 10:00 am
• 1:00 pm to 5:00 pm 

Requirements

To be eligible for the Supervisor role, candidates must:

• Be a current Driver with 4Seasons Transportation
• Have a minimum of 1-year of service with 4Seasons Transportation
• Be in good standing with respect to attendance, job performance, safety record, and peer relationships.

Responsibilities

• Act as the primary liaison supporting TCSs with questions, concerns, coaching conversations, and resolutions
• Maintain professional communication and positive relationships with school staff, families/guardians, and internal departments
• Respond to and assist with escalations from TCSs, families, schools, and internal departments
• Assist with onboarding, mentorship, and reinforcement of company policies, and expectations
• Conduct post-incident wellness check-ins and employee follow-up conversations
• Build strong working relationships and team engagement through regular communication and participation in 4Seasons events (Timmy Tuesday, IKEA lunches, monthly celebrations, etc.)
• Manage and distribute route supplies to TCSs as required at company events
• Respond to phone calls, emails, and GroupMe messages in a timely and professional manner
• Assist daily route coverage based on operational needs
• Conduct weekly ride-along, route compliance and spot checks
• Support emergency evacuation drills and safety initiatives in partnership with the Safety Department
• Accurately document incidents, employee concerns, coaching discussions, and operational updates
• Attend monthly Supervisor meetings, training sessions, and company development initiatives
• Promote a culture of safety, accountability, professionalism, and compassionate service
• Lead by example through adaptability, initiative, professionalism, and strong customer service

Skills and Qualifications

• Strong problem-solving, critical thinking, and decision-making abilities
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional verbal, phone, email, and written communication skills
• Strong customer service and relationship-building abilities
• Ability to remain calm, professional, and solutions-focused during challenging situations
• Demonstrated leadership potential and ability to influence others positively

• Ability to work independently and take initiative when addressing operational challenges
• Commitment to safety, accountability, professionalism, and teamwork

Our Mission

Our mission is safe and compassionate school bus rides for students with disabilities.

Our Values

Safety We are committed to providing the highest quality transportation through safety-focused training, standards, and procedures.Compassion We cultivate and practice care and empathy towards our students, each other, and our communities. Leadership We provide opportunities for growth and personal development within the transportation industry and disability field. Adaptability We are continually responsive to, and supportive of, our students, their needs, and our communities.