Supervisor CBO

Company Description

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION :

Manage all supporting activities to Commercial pertaining to Coface's credit insurance business.
Monitor key operational performance for better service delivery

MAIN RESPONSIBILITIES:

Productivity: 

• The team member supports at least 60% of daily task handling and ensures all assigned tasks are completed within defined Turnaround Time 
• No. of customer complaints received in an apprising period from upstream & downstream teams or end customers.
• Perform quality check of all the team members
• Active participation in building & developing the quality framework and executing on the timely basis which would need to be reported via governance to the clients
• Identifying process gaps and training needs of the team to support - productivity & quality improvement & query management
• Task assigning as per the staff availability & capability (largely as a backup to the manager & during the absence of manager)
• Publish team performance in guidance of the manager
• Identify & implement process improvements (quality, quantity, reporting)
• Monthly Team Performance Review with Denzil.
• Improve process independency survey results in 2026 to CBO - 95%
• Lead activity in enhancing the team's productivity by 5% which is quantified and achieved via initiatives/lean projects etc.
• Prepare, present and participate in various governance calls.
• Consistent usage of activity catalog & ensuring 0 deviation.
• Promote process repository to the clients via monthly / quarterly client governance committees  
• Adhering to the Minimum common practice guidelines.

Flexibility: Must be flexible with office working hours based on business requirements.

Networking: Support other service lines, the Credit line and commercial staff in assisting with questions and interpretations of information data and scores.

Customer service: Handle complaints from debtors and risk-related data protection matters to prevent escalation of
 conflicts and consecutive image damage.

Compliance: Ensure compliance with regulations and procedures as laid down by Coface and external regulators

Qualifications

• Degree educated in Commerce, Economics or Business Administration preferred.  Other disciplines with a financial / accounting focus are accepted including any Foreign Language.
• With at least 3 years of significant work experience co-ordinating with various team activities
• Basic to intermediate knowledge of Microsoft Excel

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care

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