Dispatcher

Company Description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

Job Description

• Monitor and coordinate vehicle or service operations using dispatch software or communication systems.

• Assign and schedule routes or calls for service based on urgency, availability, and efficiency.

• Track and document the location, status, and performance of city vehicles or field personnel.

• Maintain clear and continuous communication with drivers, field staff, supervisors and customers.

• Handle emergency and non-emergency calls, relaying critical information quickly and accurately.

• Respond to delays, breakdowns, or incidents and adjust plans as necessary.

• Maintain accurate logs, reports, and documentation for compliance and record-keeping.

• Provide support and direction to drivers, contractors, or service crews in the field.

• Respond to customer inquiries, provide service updates, and resolve concerns in a professional and courteous manner.

Qualifications

• High school diploma or equivalent (Associate's degree preferred).

• Proven experience in dispatch, logistics, transportation, or a related field.

• Strong communication, problem-solving, and multitasking skills.

• Proficiency with dispatch software, GPS tracking systems, and Microsoft Office.

• Demonstrated ability to provide excellent customer service and communicate clearly.

• Familiarity with city geography and municipal services is a plus.

• Availability to work onsite, including weekends or holidays, if required

Additional Information

This is a fully on-site position based out of the following location:

Ply Gem Canada
5785 72nd Ave SE
Calgary, AB T2C 5B1

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.