Product Sustenance Engineer

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 6.515 billion Euros turnover, over 900 laboratories across 62 countries and about 62,000 staff.

Job Description

POSITION TITLE (ENGLISH): Product Sustenance Engineer

REPORTING TO: Manager                              

REPORTING LOCATION: Bangalore               

WORKING LOCATION: Bangalore                  

NUMBER OF FTEs UNDER RESPONSIBILITY: 0

SUMMARY OF POSITION AND OBJECTIVES: (maximum 500 characters (not including spaces) for short position posting and introduction of posting on Eurofins website and career portals)

The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process.

POSITION & OBJECTIVES: (maximum 1000 characters (not including spaces) for posting on Eurofins website and career portals):  

Job description:

Below are technical expertise needed for this “Product Sustenance Engineer (L2 Support)” role.

• Expecting 1 (min)– 4 (max) years of experience in application support.
• Customer focused and goal orientated with keen attention to detail.
• Excellent analytical and problem-solving skills.
• Excellent verbal/written communication skills. Good competent in English.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
• Have good practice on ITIL framework to assist in day-to-day BAU Operations.
• Experience in working with cross functional teams spread across geographies.
• Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
• Proven ability to work within service level agreement in order to solve customer issues.
• Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.
• Responsible to drive all technical and functional issues towards closure.
• L2 support - diagnosis, investigation, resolution, coordination with business, application owners.
• Creation of ticket and tracking through lifecycle
• Co-ordinate with L3 support for application bug/ enhancement requirement.
• Willing to work in 24x5 support environment.
• Very good knowledge in SDLC and STLC process.
• Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP’s.

Technical Knowledge:

• Understanding of single sign on.
• Good knowledge of DB, SQL & understanding of UML.
• Any experience in handling functional needs / conducting functional sessions is added advantage.
• Experience in debugging the apps with API / REST services.
• Experience in cloud concepts & handling of application hosted on cloud.
• Understand of terraform, Observability, Error handling in Cloud setups.
• Writing automated scripts / queries for validating applications would be appreciated.
• Any Azure / DevOPS certification

Personal Qualities:

• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills
• Successful teamwork experience and demonstrated leadership abilities are required.
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
• Ability to articulate and present different points-of-views on various technologies.

EVOLUTION: (for publication on Eurofins website and career portals)

What we offer:

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

QUALIFICATIONS AND EXPERIENCE REQUIRED: (maximum 500 characters (not including spaces) for short position posting and for posting on Eurofins website and career portals)

• BE/MCA or any other equivalent degree.
• 1-4 year experience in Software Application support teams.

Qualifications

Additional Information

What Happens Next
 
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
 
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.