Product Sustenance Engineer

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.

Company URL:

Eurofins IT Delivery Center India - Eurofins Scientific

Eurofins - We are Testing for Life

Eurofins - IT division in enabling the business

Job Description

TITLE: IT Product Support Engineer/Analyst

WORKING LOCATION: Bangalore, India

WORK MODE: Hybrid 3 Days office and 2 Days WFH in a week

SHIFTS ANY: 8.00AM to 5:00PM OR 12:00PM to 9:00PM

Job Description

To strengthen our dynamic team at Eurofins NBLSC IT Solutions Environment Testing Germany GmbH, we are looking for you as soon as possible as an Application Support Specialist (m/f/d) – Solution Support L2/L3

Responsibilities

As an Application Support Specialist (m/f/d) – Solution Support L2/L3, you will be a key technical expert for the reliable operation and continuous improvement of our Microsoft-based core applications in a business-critical laboratory environment.

You analyze, diagnose, and resolve complex incidents and problems in 2nd and 3rd level support for our core applications (e.g. LIMS, CRM, industry-specific solutions) within a Microsoft technology stack.

You perform in-depth data analysis using Microsoft SQL Server to identify root causes, ensure data consistency, and support sustainable problem resolution.

You support the administration, configuration, and technical operation of applications hosted on Microsoft Azure and in hybrid environments, including Azure Virtual Desktop (AVD).

You analyze and troubleshoot interface and integration issues based on REST APIs and service-oriented architectures (SOA), ensuring stable data exchange across system boundaries.

You understand and trace end-to-end data flows between applications and work closely with business units to connect technical analysis with underlying business processes.

You create sustainable technical solutions, document root causes and fixes clearly, and support testing of bug fixes, patches, and new releases.

You work according to established ITIL processes and manage your tasks using enterprise ticket systems, ideally BMC Helix.

Qualifications

- Strong experience in a Microsoft-centric enterprise environment, including Microsoft SQL Server, Azure services, and Azure Virtual Desktop (AVD).

- Very good SQL skills on Microsoft SQL Server for data analysis, troubleshooting, and root cause analysis.

- Proven experience in 2nd and 3rd level application support for business-critical applications.

- Hands-on experience with REST APIs and service-oriented architectures (SOA).

- Experience working with enterprise ticket systems, ideally BMC Helix.

- Solid understanding of ITIL-based processes (incident, problem, change management).

- Strong analytical, structured, and solution-oriented working style.

Qualifications

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related Engineering field.

Additional Information