Service Advisor / Warranty Administrator - Subaru of North Bay

Now Hiring: Customer-Focused Service Advisor / Warranty Administrator – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

We’re looking for a customer-focused, organized, and energetic Service Advisor / Warranty Administrator to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up. If you thrive in a fast-paced environment, love solving problems, and take pride in ensuring customers get the service they deserve, this is your opportunity to accelerate your career!

Location: 600 McKeown Ave. North Bay, ON. P1B 7M2

Compensation: $45,000-$60,000 per year 

What You Will Be Doing:

• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Settlement of warranty receivables, with collection of payments and resubmission of rejected claims promptly  
• Process all retail, warranty and internal repair orders into the system, while verifying the accuracy, and creating work order requests to complete repairs.  
• Organize with outside vendors and manufacturers to order replacement parts and track delivery and receipt  
• Maintain knowledge of any and all recalls on products
• Other duties as assigned
  

What You Bring to the Table:

• Excellent customer service skills
• Minimum 1 - 2 years in a customer service role
• Previous service advisor and/or warranty experience is considered an asset
• Valid G Drivers License
• Able to work flexible hours within our business hours including Saturdays

So why work for us? 

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

 
If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.