Customer Service Internship

eurofins· Commercial & Customer Care
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📍 Community of Madrid📍 Madrid📍 Madrid, Community of Madrid, Spain📍 esIntern

About this role

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA. Group's key figures are approx. 4.2 billion Euros turnover, more than 800 laboratories across 47 countries and more than 45.000 staff.

Job Description

Account management (Sales development)

  • Long tail account management  
  • Customer success processes and metrics
  • Churn and account reactivation analysis and metrics
  • Customer interaction/journey analysis

Customer service (Supply chain)

  • Forecasting and demand planning
  • Service Level metrics and processes
  • Customer support, complain analysis and processes.
  • Admin processes optimization

 Team collaboration

  • Collaboration on digital marketing plan and automation processes.
  • Foster the use of local CRM and exploit all capabilities to its full potential

Qualifications

  • BA in Pharmacy, Veterinary, Food Chemistry, Biology, Business Administration, Marketing or in a related course of studies.
  • Dynamic, independent person who wants to take on challenges in a company belonging to a multinational with opportunities.
  • You have always wanted to put your theory into practice.
  • Knowledge and previous experience with CRM Microsoft Dynamics and Tableau will be positively value.
  • MBA candidate very focused on dealing with clients, ideal previous experience with clients, high analytical capacity
  • You are hands-on, proactive, smart and above all creative.
  • Excellent oral and written English and Spanish is a must.

Additional Information

Duration
6 month internship or longer

WEB: https://ingenasa.eurofins-technologies.com/home/

LinkedIn: https://www.linkedin.com/company/ingenasa-eurofins-technologie

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Frequently Asked Questions

Is the salary disclosed for the Customer Service Internship position at eurofins?
The salary for this Customer Service Internship role at eurofins is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Internship position at eurofins located?
This Customer Service Internship role at eurofins is based in Community of Madrid, Madrid, Madrid, Community of Madrid, Spain, es. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Internship role at eurofins full-time or part-time?
This is listed as a Intern position. It is posted as a Customer Service Internship role in the Commercial & Customer Care department at eurofins.
Which team or department does the Customer Service Internship at eurofins belong to?
This Customer Service Internship position is part of the Commercial & Customer Care department at eurofins. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Internship position at eurofins?
Click the "Apply Now" button on this page. You will be redirected to eurofins's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Internship job at eurofins posted?
This Customer Service Internship position at eurofins was posted on Feb 26, 2020. Apply as soon as possible — early applications are often reviewed first.
Customer Service Internship
eurofins
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