Call Center / Customer Service Officer
centuriongroup· Call Center
About this role
Call Center / Customer Service Officer
Reports To: Customer Service Manager
Location: Saida, Lebanon (On-site)
Job Type: Full-time
The customer service officer will act as a first point of contact for clients, ensuring world-class support across communication channels. Ideal candidates must be fluent in customer-centric engagement in fast-paced, tech-forward financial environments.
Key Responsibilities:
- Client Communication: Respond to inbound/outbound calls, emails, live chats, and social media inquiries in a timely and professional manner.
- Issue Resolution: Resolve customer queries related to accounts, transactions, withdrawals, deposits, verification, and platform technicalities (trading platforms, wallets, blockchain transactions, etc.).
- Product Knowledge: Provide accurate and up-to-date information on services such as forex trading, crypto wallets, smart contracts, and PSP functionalities.
- KYC & Compliance Support: Guide clients through KYC/AML documentation procedures and ensure understanding of regulatory requirements.
- Technical Assistance: Support users in navigating trading platforms (MT4, MT5, proprietary systems), blockchain wallets, and fintech dashboards.
- Cross-functional Liaison: Escalate unresolved issues to compliance, technical, or trading departments, ensuring follow-through.
- CRM & Reporting: Log all client interactions into CRM systems (Hubspot, Salesforce, or internal tools), ensuring proper documentation and analytics.
- Client Retention: Build positive relationships that encourage client loyalty and upsell relevant products/services when appropriate.
- Multilingual Support: Handle requests in English, Arabic, French, or other languages depending on clientele.
Required Qualifications & Experience:
- Bachelor’s Degree in Business, Finance, IT, Communications, or related field.
- Minimum 2 years of experience in customer service in the forex, fintech, blockchain, PSP, or crypto industry.
- Experience with trading platforms (e.g., MT4, MT5), PSPs, or blockchain interfaces (wallets, DeFi platforms).
- Proven ability to explain technical products to non-technical users.
- Previous experience with blockchain wallets, DeFi protocols, or crypto exchanges.
- Knowledge of derivatives, leverage trading, and margin accounts.
- Certifications in AML/KYC, blockchain technology, or customer service excellence is a plus.
- Familiarity with global KYC, AML, and data protection regulations.
- Proficient in CRM tools, ticketing systems, and MS Office Suite.
- Fluency in English is a must; Arabic and French are strong assets.
- Prior work in a 24/7 or global customer service setting
Core Competencies:
Technical & Industry Knowledge
- Understanding of blockchain networks, crypto tokens, exchanges.
- Working knowledge of forex platforms and trade execution.
- Insight into PSPs, transaction flows, and digital wallet operations.
Communication
- Clear, professional written and verbal communication.
- Ability to explain complex financial or technical concepts simply.
Customer-Centricity
- Strong empathy and problem-solving focus.
- Ability to remain calm and professional under pressure.
Analytical Thinking
- Quick assessment of client issues to deliver first-contact resolution.
- Capable of interpreting transaction or technical logs to assist clients.
Adaptability
- Able to navigate a rapidly changing financial and technological landscape.
- Willingness to learn new systems and products quickly.
Compliance Awareness
- Understands importance of regulatory protocols in fintech and crypto.
- Able to communicate compliance-related requirements to clients clearly.
Frequently Asked Questions
Is the salary disclosed for the Call Center / Customer Service Officer position at centuriongroup?
The salary for this Call Center / Customer Service Officer role at centuriongroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center / Customer Service Officer position at centuriongroup located?
This Call Center / Customer Service Officer role at centuriongroup is based in Lebanon, Saida, Lebanon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center / Customer Service Officer role at centuriongroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Call Center / Customer Service Officer role in the Call Center department at centuriongroup.
Which team or department does the Call Center / Customer Service Officer at centuriongroup belong to?
This Call Center / Customer Service Officer position is part of the Call Center department at centuriongroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center / Customer Service Officer position at centuriongroup?
Click the "Apply Now" button on this page. You will be redirected to centuriongroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Call Center / Customer Service Officer job at centuriongroup posted?
This Call Center / Customer Service Officer position at centuriongroup was posted on Jul 25, 2025. Apply as soon as possible — early applications are often reviewed first.
Call Center / Customer Service Officer
centuriongroup
You'll be redirected to centuriongroup's official application page on bamboohr.