Helpdesk Assistant (Temporary 6 Months)
chapgroup· IT
About this role
CHAP Group are looking for a motivated and customer-focused Helpdesk Assistant to join our team on a temporary 6 month contract.
The Helpdesk Assistant provides first‑line technical and administrative support. The role focuses on resolving routine IT issues, maintaining accurate records, and ensuring a smooth flow of information between users and the wider IT team.
Key Tasks:
- Serve as the first point of contact for technical queries via phone, email, or ticketing system; troubleshoot common hardware, software, and network issues.
- Prioritise, and track support requests; escalate complex issues to senior technicians when required.
- Assist with account creation, password resets, permissions updates, and routine system checks.
- Prepare and configure laptops, desktops, mobile devices, and peripherals for new or existing users.
- Coordinate and assist with office moves, including setting up workstations, reconnecting IT equipment, and ensuring users are fully operational in their new locations.
- Provide clear, friendly, and patient communication to users with varying levels of technical confidence.
- Support routine updates, patching, and basic system monitoring under supervision.
- Support, troubleshoot, and maintain Windows operating systems and Windows Server environments, including user account administration, permissions, updates, and basic server‑side tasks.
Essential Criteria:
- Familiarity with Windows and Microsoft 365, common business applications, and basic networking concepts.
- Demonstrates strong analytical thinking, the ability to troubleshoot independently, think creatively to resolve technical issues, and proactively identify solutions without constant supervision.
- Ability to diagnose straightforward issues and follow structured troubleshooting steps.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks, prioritise effectively, and maintain accurate records.
- Comfortable collaborating with colleagues and escalating issues appropriately.
Frequently Asked Questions
Is the salary disclosed for the Helpdesk Assistant (Temporary 6 Months) position at chapgroup?
The salary for this Helpdesk Assistant (Temporary 6 Months) role at chapgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Assistant (Temporary 6 Months) position at chapgroup located?
This Helpdesk Assistant (Temporary 6 Months) role at chapgroup is based in Aberdeen, Aberdeenshire, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Assistant (Temporary 6 Months) role at chapgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Helpdesk Assistant (Temporary 6 Months) role in the IT department at chapgroup.
Which team or department does the Helpdesk Assistant (Temporary 6 Months) at chapgroup belong to?
This Helpdesk Assistant (Temporary 6 Months) position is part of the IT department at chapgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Helpdesk Assistant (Temporary 6 Months) position at chapgroup?
Click the "Apply Now" button on this page. You will be redirected to chapgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Helpdesk Assistant (Temporary 6 Months) job at chapgroup posted?
This Helpdesk Assistant (Temporary 6 Months) position at chapgroup was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Assistant (Temporary 6 Months)
chapgroup
You'll be redirected to chapgroup's official application page on bamboohr.