Overnight Crisis Hotline Counselor

Full-Time Crisis Intervention Specialist

The Careline crisis hotline team provides therapeutic support for Alaskans accessing the statewide crisis and suicide hotline. This position will implement policies, protocols, and services designed to assist individuals who are in crisis, including those considering dying by suicide, those concerned about someone else with suicidal behavior by providing emotional support, crisis response, and intervention. This position also provides support, information, and referral for non-crisis calls. Services are provided via phone calls, text messaging, or chat. As a member of the Careline team, you will interact with clients and staff in a respectful and empowering manner, exercise consistent and dependable attendance, and attend all mandatory staff meetings. At Careline, all staff present themselves professionally and maintain confidentiality when necessary. 

We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Minimum Qualifications include an Associate's Degree in Human Services or a closely related field. Prior work or life experience may be used in place of the degree. We expect our candidates to demonstrate excellent interpersonal, group, and written communication skills, a commitment to the agency's mission and goals, the ability to work with people from diverse backgrounds, cultures, and lifestyles, and the ability to work independently and pass a background check. Candidates should be proficient with computers and frequent data entry. 

Hours:  Full-time (40 hours per week) with occasional overtime. 

Shifts Available:   Overnight shifts - 10 p.m.- 6 a.m., 11 p.m.- 7 a.m. and 12 a.m. - 8 a.m. 

Salary:  Determined by experience, non-exempt.

Location: Not Remote - Office Location is in Wasilla, Alaska

Benefits: Excellent comprehensive benefits, including medical, dental, vision, holiday pay, and 4 weeks of paid time off.

Careline Crisis Services, Inc. is an equal-opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.