Customer Service Associate
berlinpackagingemea· 300021 - EMEA Sales
About this role
CUSTOMER SERVICE ASSOCIATE
JOB SUMMARY:
We are looking for an experienced and highly motivated Customer Service Associate to join our team in the Iberia Plastics Sector.
The successful candidate will be responsible for supporting our team of Account Managers in the Plastics Market, as well as our customers in Iberia.
This position requires a keen eye for managing and planning support for the external sales workforce and strong customer management skills, ensuring that the company maintains its commitment to quality without losing competitiveness.
ACCOUNTABILITIES:
- Resolving customer queries and incidents.
- Processing orders/offers/returns.
- Filing documentation.
- Controlling catalog stock.
- Preparing letters for sending to customers.
- Launching orders.
- CRM management and support.
- Environmental responsibility.
- Support Account Managers.
- Coordinate logistics services.
- Develop and maintain strong, long-term relationships with Customers&AAMM to ensure mutually beneficial partnerships.
- Collaborate with other departments to align sales strategies with company objectives.
- Ensure that all terms of the contract are clearly defined and protect the interests of the company.
SKILLS AND EXPERIENCE – REQUIRED FOR THE ROLE:
- Demonstrated experience (1-3 Years) in Sales/Customer Services, ideally within a related industry (e.g., food and beverage, packaging, or manufacturing), showcasing a solid understanding of sales processes.
- Familiarity with packaging materials, packaging suppliers, and packaging processes. This includes understanding packaging trends, regulations, and best practices.
- Strong investigative skills, with the ability to research new customers, trends, and market conditions.
- Proficiency with basic computer programs such as Microsoft Office (Excel, Word, etc.) for tracking data, preparing reports, and communicating with teams and experience with Navision ERP.
- High level of accuracy and attention to detail.
- Enthusiastic, motivated, and proactive attitude, with the drive to continually improve sales&customer service processes and contribute positively to the team.
- Higher education experience, (diploma level or higher).
- Experience in sales/customer service.
- Language skills will be valued: English and French, (Catalan language is a must).
Frequently Asked Questions
Is the salary disclosed for the Customer Service Associate position at berlinpackagingemea?
The salary for this Customer Service Associate role at berlinpackagingemea is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Associate position at berlinpackagingemea located?
This Customer Service Associate role at berlinpackagingemea is based in Parets del Valles, Spain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Associate role at berlinpackagingemea full-time or part-time?
This is listed as a Employee Full Time position. It is posted as a Customer Service Associate role in the 300021 - EMEA Sales department at berlinpackagingemea.
Which team or department does the Customer Service Associate at berlinpackagingemea belong to?
This Customer Service Associate position is part of the 300021 - EMEA Sales department at berlinpackagingemea. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Associate position at berlinpackagingemea?
Click the "Apply Now" button on this page. You will be redirected to berlinpackagingemea's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Associate job at berlinpackagingemea posted?
This Customer Service Associate position at berlinpackagingemea was posted on Feb 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Associate
berlinpackagingemea
You'll be redirected to berlinpackagingemea's official application page on bamboohr.