Customer Service Coordinator

Position Title: Customer Service Manager

Reports to: Store Manager 

Location: 463 Webster Road Sylva, North Carolina 28779

Contract type: Part-Time, Permanent
Working hours: 24 hours per week

Pay Rate:  $14.00/hr

About BibliU

BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.

Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 150% YoY growth in the last three years. Last year, we raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises.

In late 2023, we acquired Texas Book Company (now ‘BibliU Campus’) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!

We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!

Position Overview

The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment!

What you will be doing:

• Assisting customers in-store and over the phone with professionalism and a positive attitude 
• Operate the case register accurately in line with store policies and procedures 
• Maintain clean and organized displays, ensuring shelves are stocked and well presented 
• Check in, price and display supplies and general merchandise 
• Participate in inventory counts and help track stock levels
• Record price changes and promotions accurately
• Notify appropriate staff about out-of-stock or defective items 
• Follow up with customers regarding special orders and notify them of any issues or arrivals 
• Report marketing trends and customer feedback to supervisor 
• Complete any additional duties as assigned 
  

What we are looking for:

• Experience working in a retail or cashier role
• Friendly, reliable and customer focused 
• Comfortable handling transactions and basic stockroom tasks
  
• Strong attention to detail in cash handling and record-keeping
• High school diploma or equivalent