Appplication Production Support (Presencial)

inetum2
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📍 Lisbon📍 Lisbon, Lisbon, Portugal📍 ptFull time

About this role

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

The candidate will play a key role in handling incidents, service requests, and application support activities, working in shifts and participating in on‑call rotations. This role also involves contributing to service improvement initiatives and supporting the Disaster Recovery (DR) and live production activities.

The ideal candidate will have a strong understanding of core banking operations, solid troubleshooting capabilities, and previous experience providing L1/L2 application support in a banking environment. Technical expertise in Linux, PL/SQL, Dynatrace, Kubernetes, Docker, and Ansible is required.

Key Responsibilities

  • Provide production application support for WM IT Data platform applications and tools
  • Deliver high‑quality service by prioritizing, troubleshooting, and resolving issues raised by business teams
  • Analyze system, middleware, and application logs to identify and diagnose potential issues
  • Ensure effective service monitoring, reporting, and continuous improvement of service quality and availability
  • Actively contribute to Continuous Service Improvement initiatives, ensuring recurring issues and repetitive tasks are addressed through problem management or automation

    Qualifications

    • Unix and Shell Scripting 
    • Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL 
    • Autosys and Middleware like MQ, Tomcat 
    • Cloud computing, Dynatrace, K8, Docker and Ansible 
    • Reporting tools like PowerBI/Tableau
    • ITIL Practices
    • English – Good level B2+

     

     

    Additional Information

    Frequently Asked Questions

    Is the salary disclosed for the Appplication Production Support (Presencial) position at inetum2?
    The salary for this Appplication Production Support (Presencial) role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Appplication Production Support (Presencial) position at inetum2 located?
    This Appplication Production Support (Presencial) role at inetum2 is based in Lisbon, Lisbon, Lisbon, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Appplication Production Support (Presencial) role at inetum2 full-time or part-time?
    This is listed as a Full time position. It is posted as a Appplication Production Support (Presencial) role at inetum2.
    How do I apply for the Appplication Production Support (Presencial) position at inetum2?
    Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
    When was the Appplication Production Support (Presencial) job at inetum2 posted?
    This Appplication Production Support (Presencial) position at inetum2 was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
    Appplication Production Support (Presencial)
    inetum2
    Apply for this role ↗

    You'll be redirected to inetum2's official application page on SmartRecruiters.