Client Support Agent
inetum2· Technology Specialist AS - PT
About this role
Company Description
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
Job Description
Responsibilities:
- Monitor, follow up on, and resolve support tickets in a timely manner
- Communicate clearly and professionally with support requesters throughout the process
- Handle and resolve tickets that do not require development or complex technical intervention
- Develop, maintain, and document comprehensive knowledge of products
- Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it)
- Basic technical knowledge is a plus
Qualifications
- Client Support Agent Experience.
- Documentation skills (clear, user friendly documentation),
- Analytical mind,
- Team player,
- Agile mindset,
- Understanding of content management platforms,
- Communication skills (English mandatory)
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Client Support Agent position at inetum2?
The salary for this Client Support Agent role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Support Agent position at inetum2 located?
This Client Support Agent role at inetum2 is based in Lisbon, Lisbon, Lisbon, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Support Agent role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Client Support Agent role in the Technology Specialist AS - PT department at inetum2.
Which team or department does the Client Support Agent at inetum2 belong to?
This Client Support Agent position is part of the Technology Specialist AS - PT department at inetum2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Support Agent position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Support Agent job at inetum2 posted?
This Client Support Agent position at inetum2 was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Support Agent
inetum2
You'll be redirected to inetum2's official application page on SmartRecruiters.