Business Analyst CRM

inetum2· Functional Analyst - RO
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📍 Bucharest📍 Bucharest, Bucharest, Romania📍 roFull time

About this role

Company Description

About Inetum

Inetum is a European leader in digital services. For businesses, public sector organizations, and society as a whole, the group’s 26,000 consultants and specialists work every day to create tangible digital impact: solutions that contribute to performance, innovation, and the common good.   

With a presence in 19 countries, working closely with local communities, and alongside its major software developer partners, Inetum supports organizations in their digital transformation challenges with proximity, flexibility, and responsibility. Driven by its purpose, Inetum champions a vision of technology that is useful and well-managed, capable of unlocking the full potential of organizations and society: “Let’s make tech right.”  

In 2025, the group generated revenue of 2.2 billion euros.  

More information at: www.inetum.com 

 

 

Job Description

We are looking for a skilled Business Analyst to join a CRM & Service project, focusing on 
analyzing business needs, mapping processes, and supporting the delivery of efficient and 
scalable solutions. The role requires strong collaboration with both business and technical 
stakeholders and a solid understanding of data and system integrations.

Responsibilities:

  • Gather and analyze business requirements and translate them into functional specifications
  • Map and document business processes (as-is / to-be)
  • Collaborate closely with stakeholders to ensure alignment between business needs and technical solutions
  • Support the creation of user stories, acceptance criteria, and documentation
  • Work with technical teams to ensure proper implementation of requirements
  • Contribute to testing activities and ensure solutions meet business expectations

Qualifications

 

  • Strong communication and stakeholder management skills 
  • Proven experience in business analysis and process mapping 
  • Good understanding of business processes and workflows

Technical knowledge: 

  • SQL (working with databases, querying data)
  • APIs (experience with tools such as Postman, Swagger)
  • Experience with CRM systems (e.g., Salesforce or similar)
  • Insurance domain knowledge is considered a plus

Additional Information

Benefits:

  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical insurance
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings

Frequently Asked Questions

Is the salary disclosed for the Business Analyst CRM position at inetum2?
The salary for this Business Analyst CRM role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Analyst CRM position at inetum2 located?
This Business Analyst CRM role at inetum2 is based in Bucharest, Bucharest, Bucharest, Romania, ro. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Analyst CRM role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Business Analyst CRM role in the Functional Analyst - RO department at inetum2.
Which team or department does the Business Analyst CRM at inetum2 belong to?
This Business Analyst CRM position is part of the Functional Analyst - RO department at inetum2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Analyst CRM position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Business Analyst CRM job at inetum2 posted?
This Business Analyst CRM position at inetum2 was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Analyst CRM
inetum2
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