Application Production Support Engineer (P&L Support Team)

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

We are seeking a skilled and motivated Application Production Support Engineer to join our IT P&L Support team.

This role is critical to ensuring the availability, stability, and performance of key business applications that support Front Office (FO) and Middle Office (MO) trading activities. You will be responsible for resolving incidents, supporting users, and maintaining application integrity in a high-pressure, real-time environment.

Key Responsibilities

Incident Management

• Respond to and resolve application-related incidents and service requests
• Troubleshoot and diagnose issues, escalating when necessary
• Ensure timely resolution to minimize business impact and downtime

Problem Management

• Identify recurring issues and document them appropriately
• Perform root cause analysis (RCA)
• Collaborate with teams to implement long-term fixes and prevent reoccurrence

Change Management

• Support the implementation of application and infrastructure changes
• Ensure proper documentation and communication to stakeholders
• Follow established change and release management processes

User Support

• Provide first-level support to end-users (FO & MO)
• Address user queries and ensure smooth day-to-day operations

Monitoring & Maintenance

• Monitor application performance and system health using relevant tools
• Proactively identify and resolve potential issues
• Perform routine maintenance to ensure system stability
• Collaborate with developers, system administrators, and other IT teams
• Participate in on-call rotations for after-hours support

Qualifications

• Experience in application support within a production environment
• Strong understanding of incident and problem management (ITIL framework)
• Familiarity with ITSM tools (e.g., ServiceNow)
• Knowledge of scripting and automation:
  • Python, Shell, PowerShell, or Perl
• Experience with databases (e.g., Microsoft SQL Server)
• Hands-on experience with monitoring tools (e.g., Dynatrace, Geneos)
• Experience with scheduling tools (e.g., Autosys, Crontab)
• Understanding of production processes:
  • Change & release management
  • Incident & problem management
• Basic development and scripting skills for monitoring and support tooling

Soft Skills

• Strong problem-solving abilities and attention to detail
• Excellent communication and interpersonal skills
• Team-oriented mindset with strong collaboration skills
• Client-focused approach
• Ability to manage multiple priorities effectively
• Adaptability and willingness to learn
• Strong interest in technology

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Proven experience in Application Support or a similar role
• Experience working in a production/critical environment (preferably financial services or trading context)

Languages

• English – Expert level

Additional Information