Service Desk Technician

inetum2· Intelligent Workplace - PT
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📍 Porto📍 Porto District📍 Porto, Porto District, Portugal📍 ptFull time

About this role

Descrição da empresa

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

Descrição do emprego

We are looking for a Service Desk Technician to join a team focused on user support, ensuring efficient, structured, and solution-oriented incident resolution.

Key Responsibilities:

  • Provide remote technical support to End Users
  • Manage requests and incidents received via phone, email, and ITSM tools
  • Log, categorize, diagnose, and resolve support tickets
  • Escalate incidents to 2nd line teams when necessary
  • Ensure compliance with defined processes and SLAs
  • Document all interactions and resolutions in the ITSM tool

Qualificações

  • Previous experience in Service Desk or Helpdesk roles
  • Knowledge of operating systems:
    • Windows 10 and 11
    • Chrome OS (nice to have)
  • Experience with ITSM tools
  • Strong troubleshooting skills in a remote support environment
  • Excellent communication skills and user-oriented mindset
  • Proactive attitude and sense of ownership
  • Ability to work autonomously and solve problems effectively
  • Strong organizational and prioritization skills
  • Team player with a collaborative mindset

Informação adicional

  • Availability for on-call duty (1 to 2 times per month)
  • Initial training conducted on-site
  • Shift-based schedule between 7:00 AM and 11:00 PM (7 days a week)
  • Possibility of hybrid/remote work under specific service conditions

Frequently Asked Questions

Is the salary disclosed for the Service Desk Technician position at inetum2?
The salary for this Service Desk Technician role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Technician position at inetum2 located?
This Service Desk Technician role at inetum2 is based in Porto, Porto District, Porto, Porto District, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Technician role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Technician role in the Intelligent Workplace - PT department at inetum2.
Which team or department does the Service Desk Technician at inetum2 belong to?
This Service Desk Technician position is part of the Intelligent Workplace - PT department at inetum2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Technician position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk Technician job at inetum2 posted?
This Service Desk Technician position at inetum2 was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Technician
inetum2
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