Service Manager

inetum2· Service and Delivery Management - PT
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📍 Lisbon📍 Lisbon, Lisbon, Portugal📍 ptFull time

About this role

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

Job Description

Inetum is looking for an experienced Service Manager to lead our service operations team. You will be responsible for service delivery, team management, and customer satisfaction. This role requires strong leadership, good communication skills, and a focus on continuous improvement.

Key Responsibilities

  • Lead and manage the service team to deliver high-quality services on time
  • Monitor SLAs and KPIs and ensure service targets are met
  • Handle escalations and support the resolution of critical customer issues
  • Improve service processes and define standard procedures
  • Work closely with Sales, Product, and Technical teams
  • Plan team schedules, workload, and performance reviews
  • Analyze customer feedback and drive improvement actions
  • Manage service budget, resources, and external vendors
  • Keep service documentation and reports up to date

Qualifications

  • At least 4 years of experience as a Service Manager or similar role
  • Degree in Business, IT, Engineering, or related area
  • Experience managing teams (5+ people)
  • Experience with ITSM tools (ServiceNow, Zendesk, Jira, etc.)
  • Strong English and Spanish skills (written and spoken)
  • Knowledge of ITIL (certification is a plus)
  • Good leadership, communication, and problem-solving skills
  • Customer-focused mindset and ability to work under pressure

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Service Manager position at inetum2?
The salary for this Service Manager role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Manager position at inetum2 located?
This Service Manager role at inetum2 is based in Lisbon, Lisbon, Lisbon, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Manager role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Service Manager role in the Service and Delivery Management - PT department at inetum2.
Which team or department does the Service Manager at inetum2 belong to?
This Service Manager position is part of the Service and Delivery Management - PT department at inetum2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Manager position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Manager job at inetum2 posted?
This Service Manager position at inetum2 was posted on Apr 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Manager
inetum2
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