Application Support Engineer – Simulation Tools
About this role
Company Description
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job Description
We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.
Key responsibilities
- End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
- Provide advanced functional support to users, including topics related to application, server and database interactions.
- Analyze, test and document the installation of complex software on end‑user environments.
- Manage and follow up software deployments (inventory, monitoring, CMDB updates).
- Coordinate upgrades and large‑scale rollouts of new software versions.
- Support and challenge end‑user requests in collaboration with the Service Desk.
- Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
- Manage critical incidents and escalations.
- Monitor application stability and license usage.
- Work with software vendors and internal teams to troubleshoot and resolve issues.
- Contribute to projects related to industrial constraints, security, compliance and application governance.
Qualifications
- 3 to 7 years of experience in Application Support or similar technical roles.
- Experience supporting technical or scientific applications, ideally simulation tools.
- Knowledge of Windows environments, software deployment and licensing concepts.
- Strong analytical and troubleshooting skills.
- Good communication skills and a user‑oriented mindset.
- Fluent technical English (written and spoken).
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Application Support Engineer – Simulation Tools position at inetum2?
The salary for this Application Support Engineer – Simulation Tools role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Application Support Engineer – Simulation Tools job at inetum2 remote?
Yes, this Application Support Engineer – Simulation Tools position at inetum2 is remote, with team members based in Lisbon, Lisbon, Lisbon, Portugal, pt. You can work from home or anywhere in the supported regions.
Is the Application Support Engineer – Simulation Tools role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Application Support Engineer – Simulation Tools role at inetum2.
How do I apply for the Application Support Engineer – Simulation Tools position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Application Support Engineer – Simulation Tools job at inetum2 posted?
This Application Support Engineer – Simulation Tools position at inetum2 was posted on Apr 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Application Support Engineer – Simulation Tools
inetum2
You'll be redirected to inetum2's official application page on SmartRecruiters.