ServiceNow ITOM/CMDB Specialist

Description de l'entreprise

Inetum est un leader européen des services numériques. Pour les entreprises, les acteurs publics et la société dans son ensemble, les 28 000 consultants et spécialistes du Groupe visent chaque jour l’impact digital : des solutions qui contribuent à la performance, à l’innovation et au bien commun. Présent dans 19 pays au plus près des territoires, et avec ses grands partenaires éditeurs de logiciels, Inetum répond aux enjeux de la transformation digitale avec proximité et flexibilité. Porté par son ambition de croissance et d’industrialisation, Inetum a généré en 2023 un chiffre d’affaires de 2,5 milliards d’euros.

Description du poste

• Provide expert guidance and support for our SNOW Platform, ensuring alignment with company goals and industry best practices.
• Collaborate with stakeholders to understand the need and translate into technical specification.
• Configure and customize the ServiceNow Platform, especially ITOM, to meet specific business needs, ensuring a seamless integration with existing or new processes.
• Develop automated workflows and scripts to enhance operational efficiency, reduce manual efforts, automate key processes > focus discovery.
• Ensure compliance with ITIL, ITOM, ITSM and CMDB
• Provide training and guidance to team members, enhancing their understanding of SNOW CMDB architecture and mapping.
• Proactively identify and recommend improvements to Servicenow processes and procedures, enhancing system functionality, user experience and quality
• Be up-to-date with the latest ServiceNow features, updates and best practices, and apply this knowledge effectively in our environment
• Analyze issues and suggests solutions.

Qualifications

• Minimum of 2 years of experience in ServiceNow ITOM
• Minimum of 2 years of experience in ServiceNow CMDB
• Strong understanding of ServiceNow architecture, development, and best practice on ITOM
• Experience with ServiceNow ITSM, ITOM Discovery, CMDB, ServiceMapping
• Good experience with Windows/Linux, SQL and Database technologies
• CIS Discovery, CIS Service Mapping, and CMDB Certification required.
• Excellent communication and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• You have already work in an Infrastructure Services context.
• Ability to analyze, synthesize and solve problems.
• Team spirit, collaboration and communication.
• Fluent English, spoken and written.
• Strong Motivation

Informations supplémentaires