General Manager - New Club Opening

Company Description

Frasers Group is a leader in the sports, fitness, and retail industry, driven by a commitment to excellence and innovation. We're excited to launch a new Paddle Club in Norwich.

We're looking for an experienced and driven General Manager to lead this new club. You’ll oversee all aspects of the operation — from building a strong member community and managing staff, to driving financial performance and delivering an exceptional customer experience.

This is a unique opportunity to shape a brand-new facility and grow a thriving hub for racket sports in the region.

Job Description

• Lead the overall management of the Paddle Club, ensuring smooth and efficient operations across all departments.
• Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club’s business goals.
• Oversee the planning and execution of events, tournaments, and coaching programs, ensuring they are well-organised and deliver value to members.
• Manage the club’s budget, monitor financial performance, and implement initiatives to drive profitability.
• Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top-tier experience for all members.
• Recruit, train, and manage a high-performing team, fostering a positive, motivating, and customer-focused work environment.
• Handle member inquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.
• Build and maintain strong relationships with members, staff, and the local community to enhance the club’s reputation and reach.
• Stay informed about industry trends and competitor activities, adapting strategies as needed to maintain a competitive edge.
• Report regularly on club performance, providing insights and recommendations to senior management.

Qualifications

• 2+ years’ experience in a team leader, supervisory or management role.
• Ideally experienced in working with LTA 
• Must have a passion for Padel Racket Sports and all things health and fitness.
• Full availability to work evenings, weekends, and holidays.
• Excellent written, oral communication, and organizational skills.
• Proven attention to detail.
• Proficient in problem solving and able to work proactively within a team environment to meet established corporate goals and sales objectives.
• Ability to lead and motivate team.
• Desire for career growth within the company.

Additional Information

• Think without limits - Think fast, fearlessly, and take the team with you. 
• Own it and back yourself - Own the basics, own your role, and own the results. 
• Be relevant - Relevant to our people, our partners, and the planet.