Visual Merchandise Supervisor

Company Description

FLANNELS is one of the UK’s leading luxury retailers, specialising in contemporary men’s, women’s and kids' designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK’s major cities, from Liverpool and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season’s most inspiring and sought-after collections 

  
An exciting opportunity has arisen for a talented Visula Merchandise Supervisor to join our Leeds Flagship store and play a key role in its continued success.

Job Description

Whether it’s prepping the shop floor to our brand guidelines, collaborating with head office visual merchandising teams, or coaching your team on brand presentation standards, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee the visual merchandising team and work closely with Retail Managers and Sales Advisors, driving brand presentation excellence and contributing to the store’s commercial success.

COMMERCIAL EXPERTISE

• Driving the commercial success of the store through impactful visual merchandising.
• Identify key visual and commercial opportunities in line with current trends and customer insights to enhance store performance.
• Oversee the implementation of strategic visual merchandising plans to achieve departmental goals and brand standards.
• Analyse store performance data and customer feedback to make informed merchandising decisions that drive footfall and sales.

TEAM LEADERSHIP & MANAGEMENT

• Take ownership of the daily execution of visual standards
• Lead and inspire your store team, providing guidance, coaching, and support.
• Collaborate closely with Store Management and retail teams to align visual initiatives with sales priorities and store operations.
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Support the store manager in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train, coach, and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive the completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

• Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met weekly and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions. Control stock movement, support with the execution of accurate store audits, and implement visual standards according to the company guidelines

Qualifications

About You

We’re looking for a creative and commercially driven retail professional with a strong eye for visual merchandising and a passion for premium fashion.

• A detail-oriented individual with a strong visual instinct and the ability to deliver impactful in-store presentations
• A proactive and hands-on approach, able to adapt quickly in a fast-paced retail environment
• A confident team player and leader, able to support, motivate, and guide colleagues to deliver high standards
• A brand ambassador, representing Frasers Group with professionalism and a consistently polished approach

Qualifications & Experience

• Minimum 2+ years’ experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
• At least 3+ years’ experience in visual merchandising or a product-focused role
• Proven ability to lead and motivate teams in a dynamic retail environment
• Strong track record of achieving sales targets and delivering commercial results
• Excellent product knowledge, including brands, fashion trends, and materials
• Solid understanding of retail operations, including merchandising standards, stock control, and loss prevention
• Strong communication skills, both verbal and written, with the ability to collaborate effectively with teams and stakeholders

Additional Information

The Rewards

• Basic rate salary £31,450 per annum
• 28 days holiday a year, inclusive of bank holidays 
• 20% Staff Discount across all Frasers Group Stores 
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• Excellent career development opportunities
• Cycle to work scheme
• We offer a wide range of Development Courses with National Qualifications