Bar Supervisor

Company Description

PARADISE OF PARADOXES.

25hours Hotel Jakarta The Oddbird is where business meets pleasure, the city meets the sky, and no two days look quite the same. Rising above Ashta Mall in the heart of SCBD, the property features 210 rooms, 135 serviced apartments, lively restaurants and bars, wellness spaces, and creative corners designed for curious travelers and locals alike.

The latest addition sits on the 52nd floor, home to two penthouses, The Loft and The Proper One, as well as BAR-i, an exclusive-access bar overlooking Jakarta’s skyline.

Job Description

Bar Operation

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
• Supervise daily bar operations to ensure efficient service delivery and compliance with company standards.
• Take and record bar reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
• Lead, train, and motivate the bar team to maintain high levels of performance and guest satisfaction.
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
• Supervise and assist in assigned work station’s activities and oversee the operation of bar in the absence of management.
• Monitor beverage quality, presentation, and consistency to uphold brand standards.
• Ensure that all food & beverage are served according to service standard.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Ensure compliance with health, safety, hygiene, and responsible alcohol service regulations.
• Handle guest inquiries, feedback, and service recovery in a professional and timely manner.
• Support the development and implementation of beverage promotions, seasonal menus, and upselling initiatives.
• Collaborate with restaurant, kitchen, and management teams to deliver seamless guest experiences.
• Maintain cleanliness, organization, and overall appearance of the bar area and equipment.

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, bar and hotel services/features.
• Be well versed in hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the assigned by Bar Manager / Management of the Hotel.

Qualifications

Knowledge and Experience

• Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
• Excellent communication and interpersonal skills with a guest-focused approach.
• Strong knowledge of alcoholic beverages, cocktails, spirits, wines, and beverage service standards.
• Good understanding of food safety, hygiene, and responsible alcohol service regulations.
• Strong organizational and multitasking abilities in a fast-paced hospitality environment.
• Proven leadership and team management skills with the ability to motivate and develop team members.
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity

Competencies

• Proficient in English; additional language skills are an advantage.
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.