AV Manager

Company Description

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Job Description

Job Purpose

The AV Manager is responsible for leading all audio-visual operations within the hotel, ensuring the seamless setup, operation, and maintenance of AV systems for events, shows, conferences, and daily operations. The role partners closely with Entertainment, Events, and operational teams to deliver high-quality, reliable, and innovative AV experiences in line with brand standards.

Key Responsibilities

AV Operations & Technical Delivery

• Oversee the setup, configuration, operation, and maintenance of all AV equipment, including sound systems, microphones, projectors, LED screens, lighting systems, video conferencing tools, and control desks
• Ensure all AV equipment is fully functional, properly stored, and maintained; coordinate repairs and replacements when required
• Plan and manage AV setups for events, meetings, shows, and entertainment programs
• Provide on-site technical support during events and troubleshoot issues in real time
• Manage sound checks, stage setups, lighting programming, DMX addressing, wireless frequencies, and artist technical riders

Team Leadership & Scheduling

• Lead, train, and supervise the AV Supervisor and Technicians
• Schedule staff and assign tasks to ensure full coverage of operational and event requirements
• Conduct performance reviews, coaching, and skills development

Inventory, Budget & Vendor Management

• Manage AV inventory, usage records, and maintenance schedules
• Prepare and control the AV department budget, including CAPEX and maintenance costs
• Source, evaluate, and manage vendors and service providers; negotiate contracts to ensure quality and cost efficiency

Innovation & Continuous Improvement

• Stay current with emerging AV technologies and industry best practices
• Recommend and implement technical upgrades and workflow improvements to enhance efficiency and guest experience

Health, Safety & Compliance

• Ensure compliance with hotel policies, Operational Standards Manual, and ISO Integrated Management Systems (Quality, LQA, Environment, Health, Safety & Risk Management)
• Implement and monitor safety protocols for handling and operating AV equipment

Collaboration & Guest Experience

• Work closely with Entertainment, Events, and Operations teams to align AV delivery with program objectives
• Maintain strong awareness of hotel facilities, evening programs, and show schedules

Qualifications

Qualifications & Experience

• Bachelor’s degree in Audio-Visual Technology, Information Technology, Event Management, or a related field (preferred)
• Minimum 3–5 years of experience in AV management or a similar role
• Strong working proficiency in English

Key Skills & Competencies

• Advanced AV technical expertise (sound, lighting, video, staging)
• Leadership and team management
• Strong troubleshooting and problem-solving skills
• Budgeting and vendor management
• Attention to detail and operational excellence
• Strong communication and collaboration

Core Values & Expectations

• Act with integrity, professionalism, and transparency
• Demonstrate reliability, teamwork, and accountability
• Commit to service excellence, innovation, and continuous improvement
• Uphold all company policies, procedures, and brand standards

Additional Information

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.