Welcome Team Leader

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

**As our next Front Office Team Leader, you…**

• Are the 'face of' The Ibis London Canning Town – think of yourself as our guests' first smile and last goodbye! You'll extend a warm welcome to everyone who walks through our doors, putting their well-being at the heart of everything you do whilst adding your own personal flair to their stay. 
• Guide and support your team like a seasoned pro, supervising hotel operations and helping team members absolutely crush their tasks whilst spotting brilliant opportunities for improvement and training along the way. Consider yourself part coach, part cheerleader!
• Sharpen your sales skills and help your team deliver world-class results that'll make everyone proud.
• Champion the hotel's targets with enthusiasm and drive, turning goals into wins. You're the energy that keeps the team fired up and motivated!
• Bring your A-game to guest relations. If you're confident, adaptable, and brilliant at recognising all guests, especially those who need that extra special touch, join our team today! 
• Build strong working relationships across all departments, keeping the communication flowing smoothly between night and day shifts so nothing falls through the cracks. You're the glue that holds everything together!
• Work independently and efficiently, keeping things running smoothly even during those overnight hours, if needed.

Qualifications

• Previous experience as a receptionist or in a similar role (bonus points if it's been in the hospitality industry!).
• Strong numerical and analytical skills.
• Experience with Opera PMS or similar systems is a nice-to-have, but not a deal-breaker.
• Comfortable navigating financial software and hotel management systems like a pro.
• Excellent customer service and communication skills.
• The ability to work independently and stay efficient without needing constant check-ins.
• You're adaptable and thrive when juggling multiple priorities at once.
• Fluency in English, both written and verbal; clear communication is your jam.
• Solid computer skills and familiarity with standard office software.
• A knack for problem-solving and a proactive mindset when tackling challenges or handling tricky guest situations.

Additional Information

Why Join Us?

• Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
• Opportunity to grow in the company
• Career Growth: We invest in our people and offer opportunities for professional development.
• Supportive Team: Work with a group of dedicated and passionate professionals.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability)
• Discount for you and your friends & family in all Accor Hotel worldwide