RECEPTIONIST - Tamayyaz

Company Description

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Job Description

Tamayyaz is seeking a professional and customer-focused Receptionist to join our team in Riyadh, Saudi Arabia. As the first point of contact for our organization, you will play a vital role in creating a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to delivering outstanding customer service in a fast-paced office setting.

1.    Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
2.    Register and process check in for all arrivals.
3.    Update and check guest information into the computer after a complete check in.
4.    Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
5.    Drive Upselling and exceed the monthly targets.
6.    Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
7.    Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
8.    Handle issuance of guest room key cards and ensure effective control for guest security.
9.    Check and convey message to Guests.
10.    Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
11.    Seek authorisation on special room rates , paid-outs, rebates, cash advances, and acceptance of  
a.    cheques, on basis of established procedures
12.    To check the paymaster and feedback to FOM. (Ultimate goal to have no paymaster). 
13.    Over credit limit report to be checked and files on daily basis.
14.    Housekeeping discrepancy report checked and filed on daily basis. 
15.    Liaise with Guest Relations / Concierge for action plans on group arrivals / departure.
16.    Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
17.    Check Hotel situation, occupancy, functions, groups, VIPs.
18.    File daily reception report and documents systematically.
19.    At the end of the shift or the day ensure all GSAs reports are completed and submitted in the correct tray for night auditor.
20.    Assist MOD in doing “book out” when needed.
21.    Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs. 
22.    To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, report in writing via hotel duty log.
23.    Attend and chair the daily briefings.
24.    Comply with account audit requirements and be ready during your shift at all times.
25.    Assist FOM to achieve the departmental targets.

Qualifications

• Proven experience in a reception, customer service, or similar front-facing role
• Excellent verbal and written communication skills in English
• Strong organizational and time management abilities
• Proficiency with Microsoft Office applications and phone systems
• Ability to multitask and prioritize in a busy environment
• Professional demeanor with a friendly and empathetic approach to customer interactions
• Bilingual capabilities in Arabic and English (preferred)
• Experience with scheduling software and appointment management systems (preferred)
• Ability to maintain composure and handle multiple inquiries simultaneously
• Strong interpersonal skills and ability to work collaboratively with diverse teams

Additional Information

Your Team and Work Environment:

In 1–2 sentences, introduce the team, hotel, or workplace in a way that reflects the culture.

Note: Adjustments may be made according to specific local or legal requirements, such as work permits.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our goal is to attract,