Kids & Teenager Club Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Oversee Kids and Teenager Club operations across multiple hotels, resorts, and hospitality destinations within the region.
• Establish and maintain operational standards, policies, procedures, and brand guidelines.
• Conduct regular site visits, operational reviews, and quality assurance audits.
• Design and implement innovative recreational, educational, cultural, sports, wellness, and entertainment programs for children and teenagers.
• Develop age-specific activities that encourage creativity, learning, social interaction, and physical engagement.
• Ensure strict adherence to child safeguarding policies and procedures.
• Maintain compliance with local regulations, licensing requirements, and hospitality industry standards related to child care and recreation.
• Recruit, train, coach, and mentor Kids Club Managers, Supervisors, and Activity Coordinators.
• Develop regional training programs focused on child engagement, guest service, safety, and leadership skills.
• Conduct performance evaluations and talent development initiatives.
• Assist in preparing and managing regional budgets for Kids and Teenager Club operations.
• Monitor operational expenses and resource utilization.
• Build strong relationships with hotel leadership teams, recreation departments, and guest experience managers.
• Address escalated guest concerns and ensure timely resolution.
• Monitor guest satisfaction scores and implement continuous improvement initiatives.
• Benchmark programs against hospitality industry best practices.

Qualifications

• Minimum 5 years of experience in children's recreation, youth programming, hospitality recreation, education, or family entertainment.
• Minimum 3 years of management experience.
• Experience overseeing multiple locations or regional operations is preferred.
• Experience in hotels, resorts, cruise lines, theme parks, family entertainment centers, or similar environments is highly desirable.
• hild and adolescent development principles.
• Program design and activity planning.
• Child safeguarding and risk management.
• Hospitality guest service standards.
• Leadership and team development.
• Budgeting and operational management.
• Conflict resolution and problem-solving.
• Strong communication and presentation skills.
• Cultural awareness and adaptability.
• Microsoft Office and operational reporting systems.

Additional Information