Reservation Agent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

ABOUT THE ROLE

•Manage room reservations received via telephone, email, website, and other booking channels.

•Provide accurate information regarding room availability, rates, packages, and hotel facilities.

•Process new bookings, amendments, cancellations, and special requests in a timely manner.

•Maximize room revenue through upselling opportunities and adherence to revenue management strategies.

•Maintain accurate reservation records and ensure compliance with Accor brand standards.

Qualifications

YOUR SKILLS & EXPERIENCES

•Previous experience in a similar role is preferred

•Strong listening and interpersonal skills

•Excellent verbal communication skills

•Ability to multitask and work effectively in a fast-paced environment.

•Strong attention to detail and accuracy in handling booking information.

•Customer-focused mindset with excellent problem-solving abilities.

•Ability to work independently as well as collaboratively within a team.

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social
• Responsibility and Environmental, Social, and Governance (ESG) activities.