Guest Relation Officer
About this role
Unternehmensbeschreibung
Stellenbeschreibung
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards.
Qualifikationen
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
Zusätzliche Informationen
Frequently Asked Questions
Is the salary disclosed for the Guest Relation Officer position at accorhotel?
The salary for this Guest Relation Officer role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relation Officer position at accorhotel located?
This Guest Relation Officer role at accorhotel is based in An Giang, Phu Quoc, Phu Quoc, An Giang, Vietnam, vn. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relation Officer role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relation Officer role at accorhotel.
How do I apply for the Guest Relation Officer position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relation Officer job at accorhotel posted?
This Guest Relation Officer position at accorhotel was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relation Officer
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.