Guest Service Agent

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Join our dynamic team in Mercure Maldives Kooddoo, as a Guest Service Agent! You'll be the welcoming face and first point of contact for all our guests and visitors, playing a vital role in creating unforgettable experiences from the moment they arrive. This is your opportunity to make a meaningful impact in a fast-paced hospitality environment where your dedication to exceptional service truly matters.

• Welcome guests with genuine warmth and professionalism, managing arrivals and departures efficiently while setting a positive tone for their stay
• Respond promptly and courteously to guest requests and inquiries, demonstrating a commitment to exceeding expectations
• Collaborate seamlessly with other departments to ensure every guest need is addressed with creativity and care
• Resolve guest concerns and challenges with a positive, solution-oriented approach, turning potential issues into opportunities to impress
• Maintain detailed records of guest interactions and preferences to support personalized service delivery
• Promote loyalty programs and special offerings with enthusiasm, highlighting benefits and value to our guests
• Manage multiple tasks simultaneously while maintaining attention to detail and organizational excellence
• Embrace flexibility in scheduling, including availability for morning, afternoon, and evening shifts across our seven-day operation
• Demonstrate professional appearance and conduct that reflects our organization's commitment to hospitality excellence
• Support team members across all levels, fostering a collaborative and inclusive work environment

Qualifications

• Proven experience in a guest-facing or customer service role within the hospitality industry
• Excellent written and verbal communication skills with the ability to interact effectively with diverse guests and team members
• Strong time management capabilities with the ability to juggle multiple priorities without compromising service quality
• Genuine interpersonal skills and the ability to build rapport easily with guests and colleagues at all levels
• Demonstrated ability to deliver prompt, efficient service while identifying opportunities to enhance guest satisfaction
• Problem-solving and conflict resolution skills with a proactive, empathetic approach
• Entrepreneurial mindset with drive, ambition, and infectious energy
• Multilingual abilities (French and English Language required)
• Familiarity with hospitality management systems and software (preferred)
• Responsible Service of Alcohol certification (required)
• Valid C Class Driver's License (essential)
• Professional appearance and presentation standards
• Flexibility to work varying shifts, including evenings and weekends
• Positive attitude, resilience, and genuine passion for delivering exceptional guest experiences

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS