Reservation Executive

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a highly organized and customer-focused Reservation Executive to join our team. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

• Plan and coordinate room reservations to optimize occupancy and revenue
• Implement effective selling techniques and strategies to maximize room sales
• Prepare accurate forecasts, reports, and statistics on a timely basis
• Respond promptly to customer inquiries and resolve issues efficiently
• Maintain and update the corporate database with guest information and booking details
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Train and supervise reservation associates, delegating tasks as needed
• Ensure adherence to company policies regarding discounts and corporate rates
• Monitor and analyze market trends to adjust reservation strategies
• Assist in developing occupancy forecasts for annual budgets
• Handle VIP reservations and special requests with utmost care and attention

Qualifications

• Diploma in Tourism or Hospitality Management
• Minimum of 2 years of experience in a similar role within the hospitality industry
• Excellent verbal and written communication skills in English
• Proficiency in MS Excel, Word, and PowerPoint
• Strong knowledge of reservation systems and hotel management software
• Ability to work efficiently in a fast-paced, dynamic environment
• Exceptional customer service skills with a focus on guest satisfaction
• Analytical mindset with strong attention to detail
• Ability to multitask and prioritize effectively
• Team player with excellent interpersonal skills
• Knowledge of additional languages is a plus

Additional Information

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.