Front Office Manager

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennisore lifestyle and possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

1. Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
2. Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.Participates in the development, implementation and review of the policies, procedures, practices and standards.
3. Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
4. Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
5. Front office Manager monitors key performance indicators for the department and takes corrective action liaise with the Director of rooms.
6. Ensures adherence to company and hotel policies by all departmental employees.
7. Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
8. Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
9. Ensures adherence to all statutory requirements by the Front Office.
10. Ensures all front Office documents & records are maintained as per operational / organizational requirements.
11. Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
12. Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
13. Conduct Briefing Sessions regularly.
14. Familiarity with all Front Desk and Cashiering functions.
15. Responsibility towards guest ledger, long stays guests and pay masters.
16. Greet and welcome VIP guests upon their arrival and escort them to their rooms.
17. Identifies training needs, plans activities and oversees their implementations for all FO sections.
18. Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines.

Qualifications

Degree in vocational hospitality, 5– 7 years experience in 4-5 star Hotel

Additional Information