Account Manager

chainstack· Accounts Team
Apply Now ↗
🌍 Remote📍 RemoteFull Time Remote

About this role

Are you a tech-savvy relationship builder who enjoys driving success for customers in the Web3 space? Join Chainstack.


About us

Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.


About the role

We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.


Responsibilities

  • Lead onboarding for new customers, ensuring a smooth and value-driven experience.
  • Drive account expansion through upselling and cross-selling.
  • Monitor customer health and take proactive action to improve adoption and satisfaction.
  • Conduct regular touchpoints and quarterly business reviews.
  • Build strong, trusted relationships with stakeholders across customer organizations.
  • Document and communicate business and technical outcomes achieved through Chainstack.
  • Collaborate with support and engineering teams to resolve issues.
  • Coordinate internal resources to ensure customer success.
  • Manage renewals and follow up on failed payments.
  • Research, verify, and manage subscription renewal data and pricing.
  • Work with marketing to develop testimonials, referrals, and case studies.


Requirements

  • 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
  • Interest and understanding of Web3 technologies.
  • Experience working with blockchain is a plus.
  • Track record of customer retention and growth through excellent service.
  • Strong communication and presentation skills, including executive-level communication.
  • Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
  • Ability to manage multiple projects simultaneously.
  • Excellent listening, negotiation, and relationship management skills.


What we offer

  • Competitive salary in USD - Fair, transparent compensation based on experience and impact.
  • Stock options - Share in Chainstack's growth and long-term success.
  • AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping.
  • Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation.
  • Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact.
  • Flexible schedule - Work when you are most productive and maintain balance.
  • Global, fast-growing market - Build in a rapidly evolving industry with real customer demand.
  • Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions.


Ready to take your career to the next level? Apply now.

Frequently Asked Questions

Is the salary disclosed for the Account Manager position at chainstack?
The salary for this Account Manager role at chainstack is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Account Manager job at chainstack remote?
Yes, this Account Manager position at chainstack is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Account Manager role at chainstack full-time or part-time?
This is listed as a Full Time Remote position. It is posted as a Account Manager role in the Accounts Team department at chainstack.
Which team or department does the Account Manager at chainstack belong to?
This Account Manager position is part of the Accounts Team department at chainstack. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager position at chainstack?
Click the "Apply Now" button on this page. You will be redirected to chainstack's official application portal hosted on bamboohr where you can submit your application directly.
When was the Account Manager job at chainstack posted?
This Account Manager position at chainstack was posted on Sep 25, 2025. Apply as soon as possible — early applications are often reviewed first.
Account Manager
chainstack
Apply for this role ↗

You'll be redirected to chainstack's official application page on bamboohr.