Duty/Night Manager

accorhotel
Apply Now ↗
📍 Singapore📍 Singapore, , Singapore📍 sgFull time

About this role

Company Description

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.

Job Description

The Duty/Night Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.

Key Responsibilities:

  • Provide management presence and operational support across all hotel departments, focusing on Front Office operations.

  • Ensure profitability by meeting departmental quantitative and qualitative targets.

  • Lead, motivate, and support the Front Office team to deliver high-quality guest service.

  • Champion and implement all Guest Experience initiatives within the property.

  • Ensure guests enjoy a seamless and pleasant stay from arrival to departure.

  • Maintain close relationships with guests throughout their stay to foster loyalty.

  • Anticipate guests’ needs and take proactive measures to meet them.

  • Handle and resolve guest complaints promptly when escalated beyond team members.

  • Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.

  • Uphold and actively demonstrate the Accor Vision and Values in daily operations.

Qualifications

  • Bachelor’s Degree or Diploma in Hospitality Management or equivalent

  • Minimum 3 years of relevant experience in a similar capacity

  • Previous leadership experience is an advantage

  • Service-oriented personality with a passion for hospitality

  • Experience with Opera PMS or similar property management systems

  • Strong interpersonal and problem-solving skills, with the ability to lead by example

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Duty/Night Manager position at accorhotel?
The salary for this Duty/Night Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty/Night Manager position at accorhotel located?
This Duty/Night Manager role at accorhotel is based in Singapore, Singapore, , Singapore, sg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty/Night Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Duty/Night Manager role at accorhotel.
How do I apply for the Duty/Night Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Duty/Night Manager job at accorhotel posted?
This Duty/Night Manager position at accorhotel was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty/Night Manager
accorhotel
Apply for this role ↗

You'll be redirected to accorhotel's official application page on SmartRecruiters.