Management Trainee

Company Description

"Why work for Accor?

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel perfectly located in the heart of Bugis. Ideal for both business and leisure travellers, our 534 refurbished rooms offer modern comfort and convenience. With four MRT stations nearby, Bencoolen, Bugis, Rochor, and Bras Basah. You'll enjoy seamless access to popular destinations like Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, Bugis MRT provides a direct link to Singapore Changi Airport, making your travel even more effortless. Experience a refreshing stay in a prime central location.

Job Description

The 24-month Management Trainee Programme provides structured rotational training across key operational departments—Front Office, F&B Service, Reservations, and Housekeeping to prepare trainees for future leadership roles in the hotel.

Responsibilities:

• Manage guest check-ins, check-outs, payments, inquiries, and calls to ensure smooth Front Office operations and high guest satisfaction
• Support F&B supervisors with administrative tasks, greet and seat guests, assist with order-taking, serve food and beverages, clear tables, and maintain cleanliness and service standards
• Perform accurate data entry in Reservations, provide complete and timely information to guests and staff, coordinate with Front Office, verify reservation details, and update knowledge of local events to enhance guest recommendations
• Assist Housekeeping operations by attending meetings, coordinating uniform fittings, managing inventory, following security and emergency procedures, and supporting sustainability initiatives

Qualifications

• Minimum 2 years of experience in a similar role within the hospitality industry
• Ability to work a 5-day work week with rotating shifts, including weekends and public holidays
• Knowledge of Opera PMS is an advantage
• Strong written and verbal communication skills applied in guest and team interactions
• Proficiency in Microsoft Office applications
• Demonstrated teamwork and interpersonal skills to collaborate effectively with colleagues and guests

Additional Information

At IBIS Singapore on Bencoolen', we are committed to the wellbeing and development of our employees. In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career advancement and ongoing training
• Discounted room rates at IBIS hotels worldwide
• Employee wellness initiatives and social events
• Comprehensive health insurance plan