Senior Butler

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Guest Service Excellence

• Deliver personalized and anticipatory service that consistently exceeds guest expectations.
• Build strong relationships with VIP, long-stay, repeat, and high-profile guests.
• Ensure guests receive a warm welcome, personalized orientation, and seamless departure experience.
• Anticipate guest preferences and proactively arrange services before requests are made.
• Handle guest complaints, concerns, and special requests promptly, professionally, and discreetly.

Butler Operations

• Coordinate and oversee all aspects of butler services, including unpacking and packing, garment care, laundry arrangements, shoe care, and special amenities.
• Manage guest itineraries, restaurant reservations, transportation arrangements, and personalized experiences.
• Oversee in-room dining setups, beverage service, and special occasion arrangements.
• Ensure guest suites and designated areas are maintained to the highest standards of cleanliness, presentation, and organization.
• Monitor service quality and ensure compliance with luxury hospitality standards and brand requirements.

Leadership and Team Development

• Supervise, coach, and mentor Butlers and Junior Butlers to ensure service consistency and excellence.
• Conduct daily briefings and ensure effective communication within the Butler team.
• Assist in onboarding and training new team members.
• Evaluate performance and provide constructive feedback to support professional development.
• Lead by example through professionalism, integrity, and exceptional guest service.

Coordination and Communication

• Collaborate closely with Front Office, Housekeeping, Food & Beverage, Concierge, Engineering, and Security teams to ensure seamless guest experiences.
• Communicate guest preferences, special requests, and service recovery actions to relevant departments.
• Ensure accurate documentation and handover of guest information between shifts.

Quality Assurance and Compliance

• Uphold the highest standards of etiquette, protocol, grooming, and confidentiality.
• Ensure compliance with hotel policies, safety procedures, security standards, and local regulations.
• Conduct regular inspections of guest rooms and service areas.
• Identify opportunities for service enhancement and operational improvement.

Qualifications

• Proven experience as a Butler in a luxury hospitality setting
• Excellent verbal and written communication skills
• Strong interpersonal skills with a customer-focused mindset
• Degree from a School for Tourism & Hotel Management preferred
• Demonstrated ability to work efficiently in a fast-paced, dynamic environment
• Fluency in English; additional languages are a significant asset
• Exceptional time management and organizational skills
• Proficiency in Microsoft Office and property management systems
• In-depth knowledge of etiquette, protocol, and international customs
• Culinary knowledge and wine expertise
• Discretion and ability to maintain confidentiality
• Flexibility to work varied hours, including nights, weekends, and holidays
• Physical stamina to stand for extended periods and handle multiple tasks
• Impeccable grooming and professional presentation
• Strong problem-solving and decision-making abilities
• Knowledge of Cambodian culture and customs is highly advantageous

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.