Housekeeping Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

 T21he Housekeeping Manager in identifying the daily distribution of tasks and weekly leaves, taking into account the occupancy rates, banquets, and workload etc.

2.2   Organise the operations to be carried out the floor attendants and housekeeping supervisors.

2.3       Inspect all hotel areas and report accordingly to the Housekeeping Manager.

2.4    Regularly monitor the work carried out by employees and ensure that each shift is handed over in a complete manner.

2.5    Maintain continuous contact with departments such as the Front Office, Technical Department, and Food and Beverage Department.

2.6       Check all VIP rooms.

2.7     Check whether there is a sufficient amount of amenities and laundry materials in the storage houses.

2.8    Substitute the Executive Housekeeper in his/her absence and attend or manage the necessary meetings.

2.9       Ensure that department serve guests in a friendly manner and deliver good services.

2.10     Ensure that housekeeping personnel comply with the hotel’s procedures and rules.

2.11     Retain employees through trainings.

2.12   Ensure that the lost and found procedures are implemented and, when necessary, distribute the items.

2.13     Monitor and organise the weekly, monthly and annual detailed cleaning schedules.

2.14   Organise internal communication meetings with his/her employees on a daily basis and   when needed.

2.15     Report locations that need maintenance and repairs to the Executive Housekeeper.

2.16     Monitor the use of equipment and deliver necessary trainings.

2.17     Is a member of the Emergency Response Team.

2.18   To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

2.19      To implement necessary warnings and departmental trainings in order to save energy inside the facility.

1. 1. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
   2. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
   3. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
   4. Carry out all other duties assigned by managers and hotel management not specified in the job description
   5. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities

Qualifications

• Education: At least a high school or vocational diploma.
• Education: At least 5 years of experience in the industry on top of theoretical education.
• Foreign Language:  Intermediate level foreign language.
• Courses and Training: Prior attendance in courses and seminars in the related field.
• Computer Literacy: MS Office applications and HK package programmes.
• Skills: Know, implement and ensure implementation of whole range of services and products in the related. Is aware of the other departments and processes that it affects. Is expected to acquire through technical training the expertise and long-term experience concerning methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of the guest profiles. Trains his/her team in this area and instructs them on how they address guests.

Additional Information