Guest Relations Executive

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

   JOB DESCRIPTION

We are looking for Guest Relations Executive whose responsibilities includes to maximise the guest satisfaction and to ensure the personalized guest service and satisfaction by listening and resolving complaints and providing excellent guest service throughout their stay.

Qualifications

      QUALIFICATIONS

• University Degree(Tourism & Hospitality Management preferable)
• Minimum two years 5* Hotel experience in an equivalent position
• Good command of English
• To build positive impression and guest engagement through contact with all our guests by consistently providing excellent guest service
• Guest satisfaction oriented with problem solving and persuasive skills
• Excellent communication and coordination skills with positive attitude
• Detail oriented and have analysis skills
• Complaint handling and negotiation skills
• Outgoing personality
• Team player
• Able to work in flexible hours

Additional Information

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.