Host/Hostess

Company Description

Every Gesture Carries Meaning. Every Stay Leaves a Mark.

At Luura, work unfolds like island life itself. Unhurried. Intentional. Shaped by culture, art, and the people who bring it to life.

We believe luxury should feel human. Connection matters. Details speak quietly but with purpose. Our spaces are designed not only for guests, but for those who animate them. Places where curiosity is welcomed, individuality is valued, and ideas are heard.

Contribution here is personal. Craft is respected. Each day offers a new opportunity to create moments that linger.
If you are thoughtful, creative, and moved by making experiences that feel real, you will feel at home.
Welcome to Luura.

The Island Chapter

Luura begins its journey in Paros with two distinct yet connected expressions.

Luura Paros Cliff, opening May 2026, features 39 thoughtfully designed rooms set above the sea.

One year later, Luura Paros Sand follows with 49 additional rooms and a collection of vibrant food and social spaces that capture another rhythm of the island.

Job Description

Your Role in the Story

The Host/Hostess is the first point of contact for our guests, responsible for creating a warm, welcoming, and professional experience from reservation to departure. This role requires exceptional interpersonal skills, a polished appearance, and efficiency in managing guest flow and reservations.

Key Responsibilities

• Provide a warm welcome and guide guests to their tables.
• Assist with table and display setup.
• Be attentive to guest needs and address concerns, reporting incidents to the Supervisor.
• Maintain cleanliness and organization of hostess station and menus.
• Efficiently manage bookings to maximize seating while accommodating guest preferences.
• Maintain and update the guest database.
• Communicate special requests (e.g., birthdays, dietary requirements) to relevant staff.
• Support restaurant readiness prior to service.
• Prepare operational materials and ensure all systems (phone, reservation, laptops) are functioning.
• Take In-Room Dining (IRD) / Room Service orders from guests and accurately enter and process them through the POS system (Micros), ensuring all guest preferences, dietary requirements, allergies, and special requests are properly communicated to the service and kitchen teams.
• Support restaurant operations during busy periods by assisting with menu distribution, bussing and pre-bussing tables, while ensuring guests are welcomed warmly and informed that a waiter will attend to them shortly regarding the menu and dining experience.
• Collaborate effectively with colleagues across departments.
• Assist with quarterly and yearly inventory checks of operating equipment.
• Learn and implement safety, hygiene, and sanitation policies.
• Full knowledge of reservation systems, menus, operating hours, and upcoming events.
• Understand and enforce restaurant’s rules and SOPs.
• Maintain hostess desk setup and ensure accurate computer record-keeping (Excel, Word, spreadsheets).

Service Steps

Before Service:

• Sign in and acknowledge presence with a manager.
• Ensure laptops and telephone lines are operational.
• Review daily bookings and allocate waiter sections on reservation’s system.
• Inform management of special requests or reserved tables with unique requirements.
• Prepare menus, reception desk, and all necessary operational materials.
• Confirm all bookings via phone and check emails for updates.

During Service:

• Greet and check in guests according to SOPs.
• Manage cloakroom and phone charging stations.
• Escort guests to tables and communicate wait times when needed.
• Maintain communication with floor staff to ensure tables are reset and ready.
• Assist with bill transfers between bar and dining areas as required.

After Service:

• Reorganize the hostess station and work area.
• Thank departing guests and hand out business cards.
• Update guest profiles with feedback and complete closing reports.
• Implement lost and found procedures and report feedback to managers.
• Sign out after the last guest leaves with managerial approval.
• Support all events from an F&B and Hotel Operation perspective, collaborating closely with the Sales and Events teams to ensure seamless planning, execution, and delivery of food and beverage services that enhance the guest experience.

Qualifications

Who We’re Looking For

• At least 2 years of experience in upscale, fast-paced hospitality environments.
• Professionally groomed and presents well at all times.
• Possesses excellent English communication skills (reading, writing, and oral).
• Has strong interpersonal skills and the ability to build rapport with guests.
• Computer literate (Excel, Word, PowerPoint) and detail-oriented.
• Eligibility to work in an EU country.
• Strong critical thinking and problem-solving abilities, with the confidence to make operational decisions.
• Naturally warm, approachable, and attentive to guest needs, leading by example on the floor.
• Committed to creating exceptional, memorable guest experiences that reflect brand values.
• Passionate about hospitality, culinary trends, culture, and the art of service.

Additional Information

Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters — from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In?

Bring your energy, your ideas, and your true self — and let’s create something unforgettable together.

📍 Apply now and start your journey with LUURA.