Guest Relations Manager

accorhotel
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📍 England📍 London📍 London, England, United Kingdom📍 gbFull time

About this role

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

As Guest Relations Manager in our luxury hotel, you will ensure exceptional guest experiences and maintain the hotel's reputation for excellence. By prioritising guest satisfaction, fostering positive relationships, and delivering exceptional service, you and your team play a crucial role in maintaining the high standards of Sofitel London St James. As part of your responsibilities, you will:

  • Enhance the guest experience proactively across all hotel areas, anticipating and exceeding guest expectations.
  • Ensure guests feel valued and welcomed throughout their stay, providing personalised services, handling special requests, and building trust through attentive and empathetic engagement.
  • Manage VIP guests with particular attention to their privacy, security, and satisfaction requirements.
  • Lead and hold full accountability for all team members, ensuring consistent delivery of service excellence.
  • Monitor guest feedback and operational performance to drive continuous improvement and achieve satisfaction targets.
  • Represent the Director of Guest Experience or Front Office Manager in their absence, providing operational support as required.
  • Contribute actively to hotel operations as a key member of the management team, ensuring business targets and cost objectives are achieved.

 

Qualifications

Proficiency in French is strongly desired

Additional Information

Managed Hotels. 

Frequently Asked Questions

Is the salary disclosed for the Guest Relations Manager position at accorhotel?
The salary for this Guest Relations Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Manager position at accorhotel located?
This Guest Relations Manager role at accorhotel is based in England, London, London, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Manager role at accorhotel.
How do I apply for the Guest Relations Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relations Manager job at accorhotel posted?
This Guest Relations Manager position at accorhotel was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Manager
accorhotel
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