Duty Manager

Company Description

Hotel Woolstore 1888 – Handwritten Collection is one of Sydney’s most distinctive heritage hotels, where historic character meets contemporary boutique luxury. We’re offering an exciting opportunity for an Assistant Manager to join our Front Office leadership team.

Perfectly positioned in the heart of Darling Harbour, the hotel blends its 1888 industrial heritage with modern design, pop-art influences, and a warm, story-driven guest experience.

Originally built as one of Sydney’s historic wool stores, this beautifully restored five-storey sandstone and brick building now features 90 individually designed guestrooms, a celebrated neighbourhood restaurant and bar, and flexible event spaces that attract both local and international guests.

As part of Accor’s Handwritten Collection, we are passionate about creating memorable, meaningful stays through personalised service and genuine hospitality.

Job Description

We are looking for a motivated and service-driven Duty Manager to join our Front Office leadership team at Hotel Woolstore 1888.

This part-time role offers a dynamic mix of front office operations and reservations responsibilities — ideal for a hospitality professional who thrives in a fast-paced, guest-first environment. You will be a key leader on shift, ensuring smooth daily operations while supporting the team to deliver exceptional guest experiences from reservation through to departure.

In this role, you will:

• Lead daily hotel operations as shift leader, ensuring seamless service across all guest touchpoints
• Support, coach, and guide the Front Office team to consistently deliver high standards of hospitality
• Manage guest feedback and service recovery with professionalism and care
• Oversee reservations, ensuring accuracy and supporting revenue performance
• Foster strong communication and collaboration across all departments
• Contribute to a positive, engaged, and supportive team culture
• Assist with rostering, operational planning, and ongoing team development
• Provide flexible support across departments as required to ensure smooth hotel-wide operations

Qualifications

We’re looking for someone who brings:

• 2–4 years’ experience in hotel operations with proven leadership capability
• A genuine passion for hospitality and delivering exceptional guest experiences
• Strong communication skills with the ability to build rapport at all levels
• A calm, adaptable, and solutions-focused approach in a fast-paced environment
• Working knowledge of hotel systems (Opera Cloud or similar PMS preferred)
• Availability to work a rotating roster including evenings, weekends, and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.