Fairmont Gold Supervisor (Executive Floor & Lounge)

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

At Fairmont, unparalleled personalized service and luxury await guests of Fairmont Gold, our exclusive 47 room and suite “hotel within a hotel” experience. As Fairmont Gold Supervisor, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

What you will be doing:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
  • all hotel features/services, hours of operation.
  • all room types, numbers, layout, decor, appointments and location.
  • all room rates, special packages and promotions.
  • daily house count and expected arrivals/departures.
  • scheduled daily group activities.
  • Loyalty program details
• Build guest loyalty through personalized service
• Review all Fairmont Gold reservations to ensure requests are met and all Fairmont Gold Standards are adhered to.
• Process all guest registrations and check-outs.
• Communicate services and amenities of the hotel to guests.
• Oversee the lounge operations and follow F&B processes.
• Coordinate all guest room billing.
• Respond to all guest requests.
• Document and confirm reservations and cancellations.
• Block rooms in computer and follow through on designated requirements.
• Generate, print and distribute daily and weekly reports.
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Settle guest accounts and adhere to all cashiering procedures.
• Assist other front office departments as needed.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Previous experience in Front Office preferred
• Previous experience in Food & Beverage operations preferred
• Previous guest relations and cashiering experience required
• Computer literate in Microsoft window Applications.
• Knowledge of Opera Property Management system
• Fluency in English both verbal and non-verbal.
• Available to work flexible shifts including mornings, evenings, weekdays, weekends, and holidays
• Ability to:
  • perform job functions with attention to detail, speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgement.
  • understand guests’ needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities