Income Controller

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To safeguard the financial integrity of the hotel by ensuring accurate revenue reporting, strong internal controls, and full compliance with Fairmont financial standards. The Income Controller plays a key role in validating daily revenue streams, supporting operational teams, and maintaining transparent, reliable financial information that supports strategic decision‑making.

Job Description

• Oversee and verify all daily revenue postings from Rooms, F&B, Spa, Golf, and ancillary outlets, ensuring accuracy and compliance with Fairmont policies.
• Prepare and distribute the Daily Revenue Report, highlighting variances, trends, and areas requiring follow‑up.
• Monitor and reconcile all payment methods, including credit cards, cash, gift vouchers, membership charges, and third‑party channels.
• Review and audit all rebates, voids, discounts, and complimentary transactions, ensuring proper authorisation and documentation.
• Conduct regular audits of front office, F&B, spa, and leisure operations to ensure adherence to internal controls and financial procedures.
• Validate and reconcile revenue from PMS, POS, spa, golf, and other systems, ensuring alignment with the general ledger.
• Support the month‑end process by preparing revenue journals, reconciliations, and supporting schedules.
• Monitor compliance with Accor’s internal control framework (ICS), identifying risks and recommending corrective actions.
• Work closely with operational leaders to resolve revenue discrepancies and improve accuracy in transactional processes.
• Maintain accurate records of deposits, prepayments, no‑shows, cancellations, and billing adjustments.
• Support the Finance Manager and Director of Finance with audits, internal reviews, and financial reporting requirements.
• Ensure all financial documentation is stored securely and in line with Accor retention policies.
• Provide training and guidance to operational teams on revenue procedures, cash handling, and system usage.
• Assist with system testing, upgrades, and implementation of new financial processes or controls.
• Uphold Fairmont values by promoting a culture of integrity, accuracy, and accountability.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• 3–5 years’ experience in income audit, revenue control or hotel finance, ideally within a luxury or branded hotel environment.
• Strong understanding of hotel revenue streams and financial controls.
• Proficiency with PMS/POS systems and strong Excel skills.
• High level of accuracy, analytical ability and attention to detail.
• Strong communication skills and ability to collaborate across departments.
• Ability to manage deadlines and multiple priorities.
• A proactive, solutions‑focused mindset with commitment to continuous improvement.
• Professionalism, discretion and alignment with Fairmont’s luxury service culture.

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people