Apprentice – Front Office (Trainee)

accorhotel
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📍 Bengaluru📍 Bengaluru, KA, India📍 KA📍 inFull time

About this role

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Key Responsibilities

Guest Services

  • Welcome guests warmly and assist with check-in/check-out procedures under supervision.

  • Handle guest queries, give hotel information, and guide them to facilities/services.

  • Coordinate luggage assistance with the Bell Desk when required.

  • Assist in managing guest requests and ensuring timely follow-up.

Operational Tasks

  • Support in preparing guest registration cards, keys, and welcome amenities.

  • Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).

  • Observe handling of reservations, walk-ins, room allocation, and upselling techniques.

  • Monitor lobby cleanliness and report any issues to housekeeping or engineering.

Communication & Coordination

  • Coordinate with housekeeping for room readiness and with other departments for guest needs.

  • Assist in answering telephone inquiries politely and professionally.

  • Learn daily shift handover procedures and assist in preparing reports.

Learning & Development

  • Participate in training on PMS operations, guest communication skills, and brand standards.

  • Shadow Guest Service Associates and Duty Managers to understand workflow.

  • Learn complaint-handling and service recovery techniques.

Qualifications

  • Hotel Management student / recent graduate or Diploma Holder

  • Prior internship in front office is an advantage but not mandatory

Additional Information

  • Strong communication and interpersonal skills

  • Pleasant personality and guest-focused attitude

  • Basic computer knowledge

  • Willingness to learn and follow instructions

  • Confidence and professionalism

Frequently Asked Questions

Is the salary disclosed for the Apprentice – Front Office (Trainee) position at accorhotel?
The salary for this Apprentice – Front Office (Trainee) role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Apprentice – Front Office (Trainee) position at accorhotel located?
This Apprentice – Front Office (Trainee) role at accorhotel is based in Bengaluru, Bengaluru, KA, India, KA, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Apprentice – Front Office (Trainee) role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Apprentice – Front Office (Trainee) role at accorhotel.
How do I apply for the Apprentice – Front Office (Trainee) position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Apprentice – Front Office (Trainee) job at accorhotel posted?
This Apprentice – Front Office (Trainee) position at accorhotel was posted on May 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Apprentice – Front Office (Trainee)
accorhotel
Apply for this role ↗

You'll be redirected to accorhotel's official application page on SmartRecruiters.