Spa, Wellness & Entertainment Manager

Company Description

Our Brand / Sofitel

Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury.

Our Hotel / Sofitel Rio de Janeiro Ipanema

A landmark for Sofitel in the Americas, Sofitel Rio de Janeiro Ipanema re-emerges as a revitalized beachfront icon where French elegance meets the vibrant Carioca lifestyle. Designed as a sanctuary of art, craftsmanship, and sensory experiences, the hotel sets a new benchmark for luxury hospitality in Rio de Janeiro.

The property features 172 rooms and suites with the signature Sofitel MyBed, refined art-filled interiors, and sweeping views of Two Brothers Hill. Guests enjoy elevated dining at the 22nd-floor Chef’s Table, a rooftop infinity pool, wellness spa, Beach Club, and the exclusive Club Millésime lounge for personalized service and private check-in.

Job Description

We are seeking a passionate and results-driven Spa & Wellness Manager to support the pre-opening of the Spa & Wellness division at Sofitel Ipanema, including spa implementation, operational setup, and process structuring, in preparation for full operations.

• Adhere to Spa Policies and Standard Operating Procedures at all times;
• Act as a Wellness Ambassador for the hotel, representing the brand values and Accor standards with colleagues, guests, and external stakeholders while maintaining a professional appearance;
• Promote colleague wellness initiatives in partnership with People & Culture teams;
• Manage the daily operations, efficiency, and overall performance of the spa and wellness facilities;
• Maintain effective communication and colleague welfare practices for both existing and new team members;
• Develop and implement strategic initiatives to promote spa, wellness, and well-being offerings within the hotel and local market;
• Maintain strong knowledge of competitors, including products, pricing, promotions, and sales strategies;
• Support all additional operational responsibilities assigned by hotel management while protecting hotel assets and property.

Administrative Responsibilities

• Assist with budgeting, forecasting, financial analysis, and profitability management for wellness departments;
• Monitor operational costs, payroll approvals, inventory systems, productivity reports, and purchase requisitions;
• Review invoices, control labor and supply costs, and ensure revenue targets are achieved;
• Coordinate maintenance and service agreements for spa equipment in partnership with Engineering teams;
• Prepare and submit operational and performance reports to hotel and corporate teams.

Strategy, Marketing & Revenue Management

• Lead the implementation of annual wellness and marketing strategies, including social media, digital campaigns, events, and retreats;
• Develop pricing structures for treatments and retail products according to market conditions and hotel revenue strategies;
• Ensure all marketing materials and communications follow brand guidelines;
• Establish and monitor KPI goals aligned with revenue expectations and revenue management practices;
• Participate in weekly revenue meetings to identify new business opportunities within the hotel and local community.

Guest Experience & Operational Excellence

• Ensure guest preferences and special requests are accommodated to the highest standards possible;
• Conduct regular facility and treatment audits to maintain brand standards and service quality;
• Oversee daily operations and support teams in delivering exceptional guest experiences;
• Ensure all wellness facilities maintain high standards of cleanliness, hygiene, and operational excellence.

Team Leadership

• Lead regular departmental communication, team meetings, recognition, and motivation initiatives;
• Support onboarding, cross-training, recruitment, development, and performance management for wellness teams;
• Attend daily hotel briefings and maintain strong collaboration with all hotel departments;
• Ensure compliance with the Accor Code of Ethics and company policies.

Health, Hygiene & Safety

• Ensure compliance with all health, safety, hygiene, and emergency procedures across wellness facilities;
• Identify and address operational hazards and maintenance issues immediately;
• Maintain a safe environment for guests, colleagues, and hotel property;
• Handle emergency situations with professionalism, urgency, and discretion.

Qualifications

• Bachelor’s Degree completed is required;
• Fluency in English and Portuguese is required;
• Minimum of 3 years’ experience in a management or supervisory position in a spa, leisure, wellness, or related field;
• Previous experience in spa therapy, recreation, or fitness is recommended;
• Previous experience in luxury hotels or pre-opening, with a strong background in financial budgeting and forecasting;
• Acting as an ambassador for well-being, with a personal interest and lifestyle approach to wellness.

Additional Information