Housekeeping Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage & supervise daily housekeeping operations.
• Ensure cleanliness, hygiene, and maintenance of all guest rooms and public areas.
• Allocate duties and prepare duty rosters for housekeeping staff.
• Conduct regular inspections of rooms, corridors, and common areas.
• Maintain housekeeping standards as per company policies and SOPs.
• Train, guide, and monitor housekeeping team performance.
• Ensure proper usage and storage of cleaning chemicals and equipment.
• Coordinate with maintenance and other departments for smooth operations.
• Monitor inventory of linen, guest supplies, and cleaning materials.
• Handle guest complaints and ensure prompt resolution.
• Ensure compliance with health, safety, and sanitation standards.
• Prepare housekeeping reports and maintain records.
• Control departmental expenses and minimize wastage.
• Ensure timely laundry operations and linen management.
• Conduct periodic stock audits and inventory checks.

Qualifications

• Bachelor’s degree or Diploma in Hotel Management / Hospitality Management.
• Minimum 4–7 years of experience in housekeeping operations, preferably in hotels or hospitality industry.
• Strong leadership and team management skills.
• Good knowledge of housekeeping procedures, cleaning practices, and hygiene standards.
• Ability to handle guest complaints professionally.
• Good communication and interpersonal skills.
• Knowledge of inventory management and budgeting.
• Familiarity with housekeeping equipment and cleaning chemicals.
• Basic computer knowledge and reporting skills.
• Ability to work in shifts and manage operational pressure.

Additional Information

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."