Head Host (M/F/NB)

Company Description

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Job Description

THE MISSION ?

• It is said that the 1st impression is always the right one; fortunately, you are the first person our guests meet 🤩. They must be in good hands with you. 🤝
• From providing information to table placement, you ensure a personalized welcome for each guest 🌟, the experience must be perfect, and you are the guarantor of that.
• You are responsible for the organization and management of reservations to ensure the smoothness of the service. 📅
• You handle the telephone reception 📞 and take the reservations. 🤓
• You will be responsible for managing and supervising the hosts and hostesses.

Qualifications

MADE FOR YOU? ONLY IF…

• Details are important to you; nothing is overlooked thanks to your anticipation!
• Team spirit is your strength, like the « Gladiators in suits » alongside Olivia Pope 💼💪.
• You know how to communicate effectively with your colleagues; a glance is enough 🤙.
• You are caring and friendly; you overflow with kindness to the point of not knowing what to do with it ! 🌈😊
• You have an excellent memory; no need for a phone book 📞; you know your friends’ numbers by heart.
• You can answer more than just this question: Where is Bryan?
• You know how to handle pressure, and we’re not talking about the drink. 🍺

YOUR LITTLE EXTRAS :

• Your smile is contagious; « it may be a detail for you, but for us, it means a lot » 😉🎤
• You overflow with energy from the first hour, even without your morning coffee. ☕ 💪
• You have an improbable look but don’t scare the children!

Additional Information

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organize an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.